Articles

The 5 Myths of Operational Efficiency

An efficient operation is a competitive advantage. While it is an common goal, companies might not benefit from it when the focus doesn’t align with the intent leading to compromised results. There are 5 myths about operational efficiency. 1. Low cost is good for the bottom-line Keeping cost down is… [More]

The ABCs of Operational Excellence

Running a business effectively has many advantages. You serve the customers well, keep a healthy bottom-line, and foster positive morale in the organization. Companies that are successful in weathering the ups and downs in the competitive marketplace practise the ABCs of operational excellence, which are alignment, balance and collaboration. Alignment… [More]

Is Technology a Silver Bullet?

Deficient technology has been blamed time and again that it is a main culprit for poor performance.  Many companies rush to invest in popular solutions hoping for a silver bullet to their problem. A financial service company invested in a customer relationship management (CRM) application. Its goals included capturing all… [More]

Is Your Business Ready to be ‘Always On?’

The rapid adoption of mobile technology has triggered a customer driven transformation. As customers expect timely responses, businesses need to examine and revamp their operating model. For many businesses, this means lights need to be ‘always on’ in order to support the on-demand needs of their external customers as well… [More]

5 Ways the Internet of Things Impacts Your Business

The Internet is taking another revolutionary leap. The latest rave on the Internet of Things is about leveraging the interconnection of smart devices for information sharing and automation. The smart devices could be a computer, smartphone, or a sophisticated device fitted with a monitoring sensor. For the user of the… [More]

Disciplined Means to Exceptional Ends

Entering the start and end points in Google Maps and it returns the suggested routes to get to the destination. Upon reviewing the distance and the estimated driving time of each route, you select the route that you prefer. Your choice could be influenced by errands that you might want… [More]

3 Ways to Foster a Collaborative Culture

Work silos are a big productivity damper. They lead to unintended rework and delays. Companies are fairly good in forming a cross-functional team for projects. When it comes to day-to-day operations, collaboration tends to fall by the wayside. There is no debate that collective problem solving creates a better solution…. [More]

The Pruning Effects

Rhododendron is a fairly hardy plant. Under the right conditions, it grows and blossoms without much care. The plant does require pruning to keep it from becoming too ‘bushy.’ As an amateur gardener, I learned a few things from pruning. Instant Gratification With a pair of scissors in hand, I… [More]

Deconstruct Your Strategic Goals for Clear Results

Driving in the fog with poor headlights is dangerous. A wrong turn could be fatal. For a business, the strategic goals serve as the guiding light as it navigates through the competitive landscape. There are many approaches to do the annual strategic plan for a business. They range from reviewing… [More]

It Pays to Delegate

Many of us are uncomfortable in delegating because we are concerned about the outcome. Would the select individual be able to do a good job? Could the process to do the proper delegation take just as much effort, if not more, to do the actual work? What if the result… [More]

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