Critical Success Factors to Harness Value from Analytics

Analytics is more than deciphering data. Using sound information guides decision making. It also reveals underlying problems that cause business havoc. Businesses have increased their investments in analytics in recent years, enabling them garner insight from the massive volume of data captured in various applications. To extract insightful information from… [More]

The Effects of an ‘Inadequate’ Tool

The main purpose of a tool is to facilitate the completion of a task with ease. A tool can be a software application or a widget. It doesn’t matter what format or shape the tool comes in, it is costly to a business when a tool can’t deliver the needed… [More]

Bridging the Frontend with the Backend

Businesses face a constant challenge in bridging the gaps between systems. When there is an overhaul of the customer-facing technology, it usually requires modifications to the existing approaches to facilitate the completion of a customer inquiry or a transaction. Any disconnects between the new technology and the legacy backend systems… [More]

4 Ways to Enhance Productivity through Design

Businesses deploy software to automate and improve efficiency. Unfortunately, the return of investment might fall short of expectations. Instead of facilitating effective work completion, the software is clunky to use. Users do what they need just to move the work along. They create workarounds to bridge gaps. Assuming that the… [More]

What to Avoid to Optimize Your Automation Investment

Automation is on most businesses’ radar to improve productivity and maintain competitiveness. It is an investment that has significant effects on the employees, customers and business partners. In order to optimize your investment in automation, there are three things you want to avoid. Mirror existing workflow Existing workflow might be… [More]

Five Reasons Why Modernization Initiatives Deliver Lack-lustre Results

Modernization initiatives are supposed to be transformative. Expectations for return on investment are high. Despite the commitment for resources and executive support, these initiatives often deliver lack-lustre results. There are five reasons for the lack-lustre results. 1. Conservative approach Concerned about potential chaos created by sudden drastic changes, the business… [More]

Digitization is More Than a Technology Play

The self-service kiosk is finally in place at the MacDonald’s in my neighbourhood. I clicked through the screens to order a coffee and a croissant. The kiosk was easy to use. On that day, there was a line of customers waiting to use the kiosks even though the cashiers were… [More]

3 Key Elements of a Digital Mindset

Automation has boosted productivity and saved companies millions. Digitization goes beyond mechanizing work. It encompasses a revolutionary approach to tackle all aspects of a business. Let’s look at the monthly invoice issued by a utility company. There are three areas where the company has successfully deployed digitization. They include: The… [More]

The Right Tool for the Job

Drilling a hole on a wall seems to be a fairly straightforward task. You pin-point the location for the hole and drill. I attempted to do so to hang a large painting. As it turned out, there was more to it. Once I chose the spot for the hole, I… [More]

10 Shifts that Change How You Run Your Business

The breathtaking changes in the marketplace have posed challenges to many companies in how they run their business. These shifts are impactful. 1.       Self-help—customers are happy to be in control and take on tasks which used to be performed by employees. A business needs to gauge which tasks are useful… [More]

To maximize business results, call Connie at 604-790-1220 or email us today!