Digital transformation began decades ago. Earlier technology deployment included computer-aided design, enterprise resource planning, customer relationship management, and e-commerce. Recent years’ focus has been around social media platforms, cloud computing, and artificial intelligence to name a few. With rapidly advancing technologies and evolving customer needs, businesses struggle to keep up… [More]
Digital Transformation is About Business Improvement
Digital transformation is more than technology adoption. The intent is to adopt technology as a means to improve the business. Business improvement is the ultimate outcome for digital transformation. When businesses place improvement front and center, they have more clarity on the type(s) of technology that meet their needs and… [More]
The Value of Technology-enabled Transparency
Digital transformation has enabled companies develop new competitive advantages by making use of the vast volume of data captured through software applications. These competitive advantages include unique offerings, enhanced customer service, and productivity improvement. With clear objectives, successful companies capture the right data, then turn the data into useful decision-making… [More]
How to Build Differentiating Business Capabilities
Business capabilities form the foundation to create, deliver, and support the products and services a business offers. These capabilities include core competencies that enable the business to differentiate itself from competition. To build true differentiating capabilities, businesses need to keep these four areas in mind. Reimagine the future with no… [More]
The People Side of Digital Transformation
Technology plays a big role in a digital transformation initiative. The people side of digital transformation has, on the other hand, more influence on how successful the initiative would be. Three groups of people have vested interest in digital transformation. They are customers, employees, and investors. Customers The best starting… [More]
Driving Operational Excellence with Low-code Applications
Operational excellence improves the bottom-line and delivers consistent service to the customers. Internal operational issues not only impact employees, they do affect the customers. The benefits of investing in operational excellence include streamlining product development, service delivery, customer acquisition and support. Undertaking an operational excellence initiative usually involves multiple departments… [More]
The Skill Gaps that Need Attention Now
Digital transformation has picked up speed as businesses adopt technology to overcome challenges presented by the health guidelines as a result of the coronavirus. Process automation software, robotics, 3D printing, artificial intelligence, and video meeting platform are examples of technologies implemented. These technologies expedite work streams and support work activities… [More]
5 Reasons Why You Need to Make a Leap from Excel
When we need to record expenses, prepare budgets, chart data and crunch numbers, Excel naturally comes to mind. Since its launch in 1985 by Microsoft, it has morphed into a de facto tool for a variety of tasks. This versatile spreadsheet is used for forms, checklists, record keeping, data analysis,… [More]
Critical Success Factors to Harness Value from Analytics
Analytics is more than deciphering data. Using sound information guides decision making. It also reveals underlying problems that cause business havoc. Businesses have increased their investments in analytics in recent years, enabling them garner insight from the massive volume of data captured in various applications. To extract insightful information from… [More]
The Effects of an ‘Inadequate’ Tool
The main purpose of a tool is to facilitate the completion of a task with ease. A tool can be a software application or a widget. It doesn’t matter what format or shape the tool comes in, it is costly to a business when a tool can’t deliver the needed… [More]
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