Businesses use physical forms and electronic templates for completing all sorts of work. Examples of common customer-facing forms and templates include the account application form, customer satisfaction survey, invoice, and auto-response email to inquiries. In the back office, there are the business case template, data entry screen, and performance dashboard…. [More]
In designing business processes, the focus has been around efficiency. When the goal is to expedite the work through one area to the next, undesirable effects could result. By incorporating emotional intelligence (EQ) into process execution, workers are more collegial. There is less frustration and finger-pointing. The beauty is everyone… [More]
Staring at a garden overtaken by weeds, my first thought was I needed an herbicide to get rid of them. Little did I know a generic herbicides is not effective for all weeds. Some weeds are more hardy and difficult to get rid of. In order to do a proper… [More]
Dealing with uncertainties could be nerve-wracking. There are 3 techniques you could use.
A manager for a benefit administration team wants to assess the workload and productivity of her team. The team has data on the volume of transactions it processes. However, there has been no tracking of the time spent on various tasks. The manager gathers her team of six to discuss… [More]
Not sure what drives success? Consider the causal link to result. The relationship between action and outcome is crucial to defining what is important to measure.
Interdependencies add complexity to decision-making. Oversight on their cross impacts could cause major setback to the outcomes. The following is a list of questions that need to be addressed. 1. Linkages What is the relationship between the projects under consideration? Have you identified the specifics, the what, when, why, and… [More]
To assess whether you have achieved your goals for the year, you need to review the results you have been monitoring. Listen to the podcast and see what the 3 key elements are for results measurement.
There are many ways to tackle a problem. There are the good as well as the mediocre approaches. Complex problems call for a structured approach. There are many reasons why a structured approach delivers better results: A systematic review of issues provides consistency in sorting out causes The planned assessment… [More]
To maximize business results, call Connie at 604-790-1220 or email us today!