The Challenges with ‘One Source’

It is confusing when one has to deal with multiple sources of information. Frustration abounds in sorting out the gaps between inconsistent data. There are risks with decision-making based on inaccurate information. The end outcome could impact the business negatively. It is ideal to be able to secure a single… [More]

Are Your Templates Killing Productivity?

Businesses use physical forms and electronic templates for completing all sorts of work. Examples of common customer-facing forms and templates include the account application form, customer satisfaction survey, invoice, and auto-response email to inquiries. In the back office, there are the business case template, data entry screen, and performance dashboard…. [More]

How Incorporating EQ into Process Execution Boosts Performance

In designing business processes, the focus has been around efficiency. When the goal is to expedite the work through one area to the next, undesirable effects could result. By incorporating emotional intelligence (EQ) into process execution, workers are more collegial. There is less frustration and finger-pointing. The beauty is everyone… [More]

Workload and Productivity Assessment

A manager for a benefit administration team wants to assess the workload and productivity of her team. The team has data on the volume of transactions it processes. However, there has been no tracking of the time spent on various tasks. The manager gathers her team of six to discuss… [More]

Communicating Complex Instructions

There are many ways to provide instructions. Written, verbal, and live demonstrations are some of the main approaches. For complex instructions, the learning curve could be high. You want to present the details in the simplest form so that the users won’t get confused. Instead of relying on a text-heavy… [More]

10 Things on the Radar for Managing Project Interdependencies

Interdependencies add complexity to decision-making. Oversight on their cross impacts could cause major setback to the outcomes. The following is a list of questions that need to be addressed. 1.       Linkages What is the relationship between the projects under consideration? Have you identified the specifics, the what, when, why, and… [More]

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