The Inadvertent Consequences of Automation Technology

Investment in automation technology has been increasing rapidly. Businesses have achieved different levels of success in customer responsiveness and productivity improvement. In many cases, the focus is on cost reduction. As a result, inadvertent consequences impact customer satisfaction, churn, as well as the company brand. Sound automation technology investments require… [More]

Do Your Teams Understand the Ripple Effects of Their Work?

An efficient operation requires seamless orchestration of activities across the business. The seamless orchestration of activities is a challenge for many businesses due to the organization structure and culture. As a result, unintentional negative ripple effects perpetuate across work teams. There are three ways to help employees become more cognizant… [More]

Irreplaceable Human Intelligence

Advancements in artificial intelligence (AI) have created many opportunities for companies to augment resource gaps. Generative AI has captured every business leader’s attention. Well-designed and trained models are capable of creating solutions that humans might not think of. They could distill insights from massive volume of data quickly. Does that… [More]

7 Areas to Build Competitive Advantage in 2024

A new year brings new opportunities to build competitive advantage for your business. Here are 7 areas to explore. Customer intelligence How often do you commit effort to better understand your customer needs? Do your account managers and support reps have a way to share what they learn from customers?… [More]

Technology Investment: Go or No Go?

Artificial intelligence has taken on an exciting path especially after the launch of ChatGPT last November. In less than a year, businesses, schools, and institutions have shown much interest in adopting the chatbot technology. There are three key artificial intelligence chatbot choices today: ChatGPT, Bing Chat and Google Bard. Each… [More]

What does Digital Transformation Mean for Your Business?

Digital transformation began decades ago. Earlier technology deployment included computer-aided design, enterprise resource planning, customer relationship management, and e-commerce. Recent years’ focus has been around social media platforms, cloud computing, and artificial intelligence to name a few. With rapidly advancing technologies and evolving customer needs, businesses struggle to keep up… [More]

Does Your Organizational Culture Support Your Transformation Ambition?

A recent conversation with a business owner reiterates the importance of closing the culture gap that impedes progress on business transformation. The business owner set an ambitious agenda to implement more technologies to streamline operations. The transformation journey was met with hurdles. Two years later, new applications are in place… [More]

Leadership for Digital Age

Competing in the digital age requires leaders to hone their skills in digital literacy and adapt their approaches. As fast paced technology advancements escalate changes in expectations from customers, suppliers, and employees, it becomes critical to attune business management to changing trends. There are five areas that leaders need to… [More]

Digital Transformation is About Business Improvement

Digital transformation is more than technology adoption. The intent is to adopt technology as a means to improve the business. Business improvement is the ultimate outcome for digital transformation. When businesses place improvement front and center, they have more clarity on the type(s) of technology that meet their needs and… [More]

Stakeholder Input and Digital Transformation Success

With global spend on digital transformation predicted to reach $2.8 trillion by 2025, many businesses have allocated significant budget to technology investments for the coming years. Expectations are high. Digital transformation is more than a technology initiative. To achieve the anticipated return on investment, you need to identify clearly the… [More]

To maximize business results, call Connie at 604-790-1220 or email us today!