As artificial intelligence (AI) technology advances at a rattling pace, business leaders are anxious to identify practical use cases where they could enhance customer experience, improve efficiency and decision making. At the core of successful AI deployment is data readiness. There are four critical areas to focus on. Data quality… [More]
Is It Time to Modernize Your Operations?
As the year comes to a close, it is time to reflect and plan for the New Year. Does your business need to replace disparate archaic technologies that slow down day-to-day work, creating backlogs and frustrations? I would like to share a few thoughts on modernizing your operations. Artificial intelligence… [More]
5 Tips on Software Evaluation
Software evaluation has become more challenging as the number of software applications balloons over the years. Some applications are industry specific. Others offer capabilities that could meet business needs though they might not function as eloquently. High-level cookie cutter demos are packed with jargons, bells and whistles. It is difficult… [More]
How Well Does Organizational Restructuring Boost Performance?
An organizational restructuring is an option many companies initiate when faced with lack-lustre performance. The thinking is that by reorganizing the reporting structure, it would bring renewed energy, eliminate redundancies, and better align work teams. The initiative draws attention throughout the organization but often brings marginal performance improvement. There are… [More]
The Inadvertent Consequences of Automation Technology
Investment in automation technology has been increasing rapidly. Businesses have achieved different levels of success in customer responsiveness and productivity improvement. In many cases, the focus is on cost reduction. As a result, inadvertent consequences impact customer satisfaction, churn, as well as the company brand. Sound automation technology investments require… [More]
Do Your Teams Understand the Ripple Effects of Their Work?
An efficient operation requires seamless orchestration of activities across the business. The seamless orchestration of activities is a challenge for many businesses due to the organization structure and culture. As a result, unintentional negative ripple effects perpetuate across work teams. There are three ways to help employees become more cognizant… [More]
Irreplaceable Human Intelligence
Advancements in artificial intelligence (AI) have created many opportunities for companies to augment resource gaps. Generative AI has captured every business leader’s attention. Well-designed and trained models are capable of creating solutions that humans might not think of. They could distill insights from massive volume of data quickly. Does that… [More]
7 Areas to Build Competitive Advantage in 2024
A new year brings new opportunities to build competitive advantage for your business. Here are 7 areas to explore. Customer intelligence How often do you commit effort to better understand your customer needs? Do your account managers and support reps have a way to share what they learn from customers?… [More]
Technology Investment: Go or No Go?
Artificial intelligence has taken on an exciting path especially after the launch of ChatGPT last November. In less than a year, businesses, schools, and institutions have shown much interest in adopting the chatbot technology. There are three key artificial intelligence chatbot choices today: ChatGPT, Bing Chat and Google Bard. Each… [More]
What does Digital Transformation Mean for Your Business?
Digital transformation began decades ago. Earlier technology deployment included computer-aided design, enterprise resource planning, customer relationship management, and e-commerce. Recent years’ focus has been around social media platforms, cloud computing, and artificial intelligence to name a few. With rapidly advancing technologies and evolving customer needs, businesses struggle to keep up… [More]
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