An aggressive wind storm toppled the fence on my property overnight. Anxious to submit a claim before I headed out to a meeting, I checked my insurance company’s website to see if there is an online option. I was thrilled that I could submit a claim online. When I got… [More]
Are customers delighted in how you deliver your products and services? As the year comes to a close, it might be a good time to reflect on how well you have served your customers. Here are three examples of companies that place customer’s experience top-of-mind. 1. Over the holiday seasons,… [More]
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