How Consistency Improves Productivity

Everyone starts with the same 24-hour day every day all year round. You can’t make more time, but you can steal time from tasks that demand less of it. In fact, you could free up time when productivity improves. This means that the better you are with execution, you are… [More]

How to Align Roles and Responsibilities of Employees

Business operations change with the dynamic business environment. As a result, job roles and responsibilities are subject to constant adjustments in order to accommodate the new demands. Businesses often handle the changing needs in an adhoc manner. When a new initiative requires specific expertise from an area, the manager assigns… [More]

Do Your Operations Need to be Re-optimized?

Dining out is a great way to have a relaxing evening with friends. There are no cooking and no mess to clean up afterward. My expectations are no different from others who love dining out: good food and service. Last week’s experience at a local restaurant was a test for… [More]

3 Ways to Accelerate Business Success with Customer Feedback

As part of the strategic planning process, I conduct customer interviews to gather feedback on satisfaction with the products and services delivered, key success factors and future positioning of a business. The conversations are revealing. Customers are delighted to be consulted. They are open to share how they utilize the… [More]

Simple Tasks that Delight Your Customers

On a recent vacation to Quebec City, I goofed big time in misreading the departure time for the return flight home. The department time was 5:00. For whatever reason, I thought it was 5:00 pm. Around 3:00 pm, I strolled leisurely to print the boarding pass at the airport. The… [More]

How to Use Data to Optimize Operations

A manufacturing company expanded its services to a new city. The success rate in bidding for work has been around 15%. The manager seeks for ways to improve the success rate. Improving the bid approach, and hence the success rate, could be a challenge. The bid needs to be profitable…. [More]

Do You Train or Information Dump?

An employee just started a project for a new client. He needed to familiarize himself with the standard operating procedures at the work site. The lengthy 80-page document outlines the work procedures and reporting requirements. It wasn’t an interesting read, though an important one to ensure that all the rules… [More]

Does Reorganization Fix Process Problems?

After a third reorganization of its operations team over the past five years, a financial services company faces poor morale and increasing employee turnover. The reorganizations brought some improvements but real operational problems were not addressed. Reorganization tends to be considered as a quick solution to operational concerns. Businesses move… [More]

How to Capture Process Intelligence

Intelligence on processes offers abundant information on the operations of a business. You can use the insight to determine the root causes of problems and prioritize where you need to invest for improvement. For businesses which plan to undertake a major transformation initiative, process intelligence also provides the background information… [More]

To maximize business results, call Connie at 604-790-1220 or email us today!