Global supply chain issues have generated ripple effects from widespread shortages of raw materials and products. Escalating wages have businesses competing for talent. The hybrid work model changes operating processes. Technology advances quickly but the workforce might not be prepared for it. Businesses need to adapt swiftly and become… [More]
Learnings on Operations Modernization
Supply chain operations cover a broad scope of tasks that range from sourcing to delivery of products. Mechanization of the operations would improve productivity significantly. To be successful with modernization, user buy-in and adoption are critical. A utility undertook a supply chain operations modernization initiative. It took over a year… [More]
Who Do You Need on Your Digital Business Transformation Team?
The pandemic has sped up digital transformation in diverse industries. Transformation initiatives are major undertakings that have widespread implications throughout the business. It is more than selecting a technology to automate processes and tasks. Therefore, it is crucial to have the right people on the transformation team. Here are several… [More]
Understand the Costs of Your Services
Cost of service provisioning impacts the bottom-line. The types of service a business offers as a revenue stream or as customer support bear a cost that needs to be monitored closely. Without a sound understanding of the costs associated with these services, it is difficult for the business to assess… [More]
The Predicament of “Go-to” Experts
The “go-to” experts in an organization are individuals who possess expertise that others seek to get things done. The expertise could be knowledge about a process, familiarity with a client group, or astute problem solving. The interesting thing about these “go-to” people is their position. They might not be a… [More]
How to Capture Operations Data that You Can Leverage
Operations data offers insight on how well processes and work activities deliver the intended outcomes. Often, service companies pay less attention to monitoring the day-to-day activities. The lack of monitoring leaves managers scrambling for adhoc measurements when problems arise. These adhoc measurements likely rely on manual approaches that are onerous…. [More]
How to Build Better Collaboration with Specificity
Interdepartmental collaboration elevates performance and morale. The lack of it leads to disconnects that damper customer service and operational efficiency. Recent conversations with clients about operational challenges highlighted three culprits that require attention. Information gap Handoffs of work from one department to the next call for appropriate information to be… [More]
Key Success Factors for Continuous Improvement
Continuous improvement is about making ongoing effort to improve products, services, and processes in your business. It is a powerful force when you have every employee think about problem solving. Instead of whining and complaining, employees analyze the situation and explore ideas to tackle an issue. There are several key… [More]
Are You Running Your Meetings Like Workshops?
A good meeting facilitator manages a meeting effectively so that the agenda would be covered as planned and the purpose of the meeting is met. When the facilitator runs a meeting like a workshop, she is bound to run out of time and fail to achieve the desired outcome. There… [More]
Operational Learnings from a Memorable Year
When the pandemic hit North America in early 2020, no one could anticipate the extent of its impacts. Within a couple of months, the significant disruptions led to a myriad of changes businesses adopted to keep their operations going. With 2020 ending in a couple of weeks, there are learnings… [More]
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