Finding great talent requires time and effort. Depending on the experience of the new hire and the position, training could take longer than anticipated. An alternative to adding headcount is to find ways to free up capacity from employees. Many leaders defer to hiring because it is a quick fix…. [More]
Do Your Teams Understand the Ripple Effects of Their Work?
An efficient operation requires seamless orchestration of activities across the business. The seamless orchestration of activities is a challenge for many businesses due to the organization structure and culture. As a result, unintentional negative ripple effects perpetuate across work teams. There are three ways to help employees become more cognizant… [More]
Exponential Improvement through Iterations
Repeating a task multiple times helps to hone your skill and become better at it. The cumulative effects grow exponentially. A daily improvement of 2% compounds to an 81% impact after 30 days. The concept of iteration works well in business as well. Let’s take a look at how your… [More]
3 Myths about Efficiency
Efficiency has always been an operations metric businesses watch closely for a healthy bottom-line. Getting work done efficiently is considered good. High employee performance is implied. Managers are delighted when there is no backlog. Efficiency is often interpreted as good speed, high productivity and output. There are three myths about… [More]
Mindset Shifts for a Robust Operation
Global supply chain issues have generated ripple effects from widespread shortages of raw materials and products. Escalating wages have businesses competing for talent. The hybrid work model changes operating processes. Technology advances quickly but the workforce might not be prepared for it. Businesses need to adapt swiftly and become… [More]
Learnings on Operations Modernization
Supply chain operations cover a broad scope of tasks that range from sourcing to delivery of products. Mechanization of the operations would improve productivity significantly. To be successful with modernization, user buy-in and adoption are critical. A utility undertook a supply chain operations modernization initiative. It took over a year… [More]
Who Do You Need on Your Digital Business Transformation Team?
The pandemic has sped up digital transformation in diverse industries. Transformation initiatives are major undertakings that have widespread implications throughout the business. It is more than selecting a technology to automate processes and tasks. Therefore, it is crucial to have the right people on the transformation team. Here are several… [More]
Understand the Costs of Your Services
Cost of service provisioning impacts the bottom-line. The types of service a business offers as a revenue stream or as customer support bear a cost that needs to be monitored closely. Without a sound understanding of the costs associated with these services, it is difficult for the business to assess… [More]
The Predicament of “Go-to” Experts
The “go-to” experts in an organization are individuals who possess expertise that others seek to get things done. The expertise could be knowledge about a process, familiarity with a client group, or astute problem solving. The interesting thing about these “go-to” people is their position. They might not be a… [More]
How to Capture Operations Data that You Can Leverage
Operations data offers insight on how well processes and work activities deliver the intended outcomes. Often, service companies pay less attention to monitoring the day-to-day activities. The lack of monitoring leaves managers scrambling for adhoc measurements when problems arise. These adhoc measurements likely rely on manual approaches that are onerous…. [More]
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