The Effects of an ‘Inadequate’ Tool

The main purpose of a tool is to facilitate the completion of a task with ease. A tool can be a software application or a widget. It doesn’t matter what format or shape the tool comes in, it is costly to a business when a tool can’t deliver the needed… [More]

Advancing the Yardstick for Transformation Success

Operational transformation is an undertaking that spans across different facets of a business. There are the general goals of automation, cost reduction, and better service. Businesses have no problem in identifying the improvements they desire. However, the level of success hinges on how well they define the improvements. The approach… [More]

Bridging the Frontend with the Backend

Businesses face a constant challenge in bridging the gaps between systems. When there is an overhaul of the customer-facing technology, it usually requires modifications to the existing approaches to facilitate the completion of a customer inquiry or a transaction. Any disconnects between the new technology and the legacy backend systems… [More]

The Challenges with ‘One Source’

It is confusing when one has to deal with multiple sources of information. Frustration abounds in sorting out the gaps between inconsistent data. There are risks with decision-making based on inaccurate information. The end outcome could impact the business negatively. It is ideal to be able to secure a single… [More]

Productivity is Not an Employee Issue

Productivity is often perceived as an issue with employee performance. We associate poor productivity with deficiencies in people that affect how much they are able to deliver within an allotted time. In fact, productivity is impacted by how a business structures and manages its operations. There are five areas where… [More]

From Option to Value Creation

An aggressive wind storm toppled the fence on my property overnight. Anxious to submit a claim before I headed out to a meeting, I checked my insurance company’s website to see if there is an online option. I was thrilled that I could submit a claim online. When I got… [More]

Has Your Process Improvement Effort Fallen Sideways?

A process improvement initiative was kicked off a year ago as a result of a pressing need to boost productivity. Subsequently, various changes have been implemented. Crippling bottlenecks were eliminated. The systems are better integrated to facilitate smooth transitions of work across departments. A handful of improvement opportunities have also… [More]

Self-service and Operational Excellence

Self-service has become a key option many businesses offer to their customers. It is appealing to the customers who are eager to take on the onus to get things done at their convenience. It is appealing to the business for many reasons. The business shifts the work to the customer,… [More]

Why Structure is Vital to Businesses

The strategic objectives and actions for a business were drafted by the executives in a company. They were shared with the parent company for approval to proceed with execution. At the same time, there was a directive to create a dashboard for reporting on progress and performance. While this looks… [More]

Are Your Templates Killing Productivity?

Businesses use physical forms and electronic templates for completing all sorts of work. Examples of common customer-facing forms and templates include the account application form, customer satisfaction survey, invoice, and auto-response email to inquiries. In the back office, there are the business case template, data entry screen, and performance dashboard…. [More]

To maximize business results, call Connie at 604-790-1220 or email us today!