Adapting to Fast Changing Business Landscape

The coronavirus pandemic has put many business’s operations to the test. The evolving situation poses unexpected demands on areas that require rapid adaptation. This includes customer service, production, service delivery, backend support systems, and many more.  The operational impacts are far reaching with physical distancing adding another layer of challenge… [More]

Does Your Business Have the Flexibility to Cope During Uncertain Times?

The evolving situation with the outbreak of COVID-19 could be impacting your business in a great way. Observing the guidelines from health authorities on preventative measures is everyone’s responsibility to minimize the spread. From sourcing to delivery of goods and services, you could face hurdles. How prepared is your business… [More]

Would You Let Poor Processes Put the Business in Peril?

The need for sound processes increases with the size of a business. Businesses with consistent and congruent processes are able to provide excellent customer service, deliver high quality products and services, and they have a strong foundation for profitable growth. From a startup to a multi-national enterprise, effective processes play… [More]

How Trust Strengthens Performance Culture

The vice president of a professional service company has been inundated with complaints from his project managers about getting engineers to work on projects. The complaint is that the engineering department has been tardy in assigning resources, causing delays in kicking off projects in a timely manner. Often, the assigned… [More]

How to Overcome Top 5 Operational Excellence Challenges

Customer expectations and competition continue to exert pressures on businesses to strive for operational excellence. Despite a familiar topic for executives and senior leaders, there is still ample room to grow and excel in creating exceptional customer value through operational excellence. A recent survey conducted by Proqis on the Global… [More]

Decisive Risk-taking

Crossing the road blind-folded is not a good idea. You risk missing the curb or running into other people. For the visually impaired people, they are trained to handle these risks. They use a cane and listen to the accessible pedestrian signal for cues. Risk-taking is inevitable in business. Avoiding… [More]

Leading like an Opera Conductor

Seated in the Opera Bastille watching the performance of La Boheme in Paris, I was fascinated by the orchestra playing in the pit. The different instruments delivered perfectly synchronized music accentuating the dramatic moments of the opera. This was made possible by the conductor, who led the ‘team’ to deliver… [More]

How to Lead a Successful Business Transformation

Business transformation introduces massive change to diverse aspects of a business. The initiative consumes capital, time and effort. McKinsey research has shown that success rate is lower than 30%. The larger the business, the more complex and challenging it is to achieve the anticipated improvements and sustain them. To be… [More]

Leading through Transitions

Pruning an overgrown tree exposes bald stems. Some trees might take a couple of years for the new growth to emerge. During the transition period, the lesser aesthetic appearance is inevitable. For a business going through a transition, it could face unsettling behaviors and feelings of angst. To keep concerns… [More]

Alignment for Effective Execution

A high tech company is growing at a rapid pace. Revenue increases at 40% annually and headcount has doubled over the last three years. While the business is booming, senior managers are feeling that things are getting a little out of hand. Inconsistent approaches to decision-making and conflicting priorities create… [More]

To maximize business results, call Connie at 604-790-1220 or email us today!