How Trust Strengthens Performance Culture

The vice president of a professional service company has been inundated with complaints from his project managers about getting engineers to work on projects. The complaint is that the engineering department has been tardy in assigning resources, causing delays in kicking off projects in a timely manner. Often, the assigned… [More]

How to Overcome Top 5 Operational Excellence Challenges

Customer expectations and competition continue to exert pressures on businesses to strive for operational excellence. Despite a familiar topic for executives and senior leaders, there is still ample room to grow and excel in creating exceptional customer value through operational excellence. A recent survey conducted by Proqis on the Global… [More]

Decisive Risk-taking

Crossing the road blind-folded is not a good idea. You risk missing the curb or running into other people. For the visually impaired people, they are trained to handle these risks. They use a cane and listen to the accessible pedestrian signal for cues. Risk-taking is inevitable in business. Avoiding… [More]

Leading like an Opera Conductor

Seated in the Opera Bastille watching the performance of La Boheme in Paris, I was fascinated by the orchestra playing in the pit. The different instruments delivered perfectly synchronized music accentuating the dramatic moments of the opera. This was made possible by the conductor, who led the ‘team’ to deliver… [More]

How to Lead a Successful Business Transformation

Business transformation introduces massive change to diverse aspects of a business. The initiative consumes capital, time and effort. McKinsey research has shown that success rate is lower than 30%. The larger the business, the more complex and challenging it is to achieve the anticipated improvements and sustain them. To be… [More]

Leading through Transitions

Pruning an overgrown tree exposes bald stems. Some trees might take a couple of years for the new growth to emerge. During the transition period, the lesser aesthetic appearance is inevitable. For a business going through a transition, it could face unsettling behaviors and feelings of angst. To keep concerns… [More]

Alignment for Effective Execution

A high tech company is growing at a rapid pace. Revenue increases at 40% annually and headcount has doubled over the last three years. While the business is booming, senior managers are feeling that things are getting a little out of hand. Inconsistent approaches to decision-making and conflicting priorities create… [More]

How to Lead and Communicate by Actions

The methods of communication for business leaders have multiplied over the years. Some are more effective than others. For messages related to challenging changes, you want to connect with the hearts and minds of the employees. Gaining trust in the communication process is crucial. It is difficult to convince employees… [More]

How to Expedite Technology Adoption in Your Business

As businesses implement technologies to transform their operations, the effectiveness of technology adoption by employees has a direct impact on success. Some businesses might choose a languid pace to minimize resistance, hoping that would ease the fear and stress that come with the transition. Change management remains a challenge despite… [More]

Has Your Process Improvement Effort Fallen Sideways?

A process improvement initiative was kicked off a year ago as a result of a pressing need to boost productivity. Subsequently, various changes have been implemented. Crippling bottlenecks were eliminated. The systems are better integrated to facilitate smooth transitions of work across departments. A handful of improvement opportunities have also… [More]

To maximize business results, call Connie at 604-790-1220 or email us today!