Identify – and mitigate – risks to strategies

In comparing alternatives, a pros and cons comparison is often used to determine which alternative is more favorable. This exercise is straightforward and quick to do. For businesses that want to do a more objective assessment, they build a model to assign scores to the different factors. Through the process,… [More]

3 Elements of Customer Obsession

Businesses exist to serve the customers. This principle forms a key driving force for strategy development. When a business obsesses over customers, it has a laser focus on doing what is best for customers. This laser focus facilitates prioritization of product development, investments, and operational decisions. There are 3 key… [More]

Who Do You Need on Your Digital Business Transformation Team?

The pandemic has sped up digital transformation in diverse industries. Transformation initiatives are major undertakings that have widespread implications throughout the business. It is more than selecting a technology to automate processes and tasks. Therefore, it is crucial to have the right people on the transformation team. Here are several… [More]

Turning a Checklist into an Improvement Opportunity

To capture directions on completing a job, a checklist is often used to list all the activities involved. This checklist provides a reference for team members to avoid missing tasks. Interestingly, the timing for creating a checklist usually comes about when a job gets complex. Many people might be involved…. [More]

How to Prioritize What to Preserve, Strengthen, and Transform for Your Business

  The strategic roadmap for a business evolves to align with customer needs and technology advancement. There are many variables to consider. It is a complex, yet manageable process to sieve through options. A central idea to incorporate in the strategy development process is to evaluate and prioritize what you… [More]

Understand the Costs of Your Services

Cost of service provisioning impacts the bottom-line. The types of service a business offers as a revenue stream or as customer support bear a cost that needs to be monitored closely. Without a sound understanding of the costs associated with these services, it is difficult for the business to assess… [More]

To maximize business results, call Connie at 604-790-1220 or email us today!