Strategy setting is critical to a business’ roadmap to success. The last three months have exposed every business to uncertainties of shifting customer demands and behaviors as a result of the pandemic. Some of these changes would be permanent while others might subject to further adjustments. Since no one can… [More]
The wave of ongoing changes associated with the pandemic health and safety measures present a test to leaders. From executives to team leaders, their decisions and actions speak volume to their abilities in gaining confidence and carrying their teams through the crisis. To be successful, emotional intelligence is particularly important… [More]
Queues are common scenes these days. Physical distancing has businesses respond with clearly marked spots for lineups. Some tape arrows on the floor for directing in-store traffic. Call centres redirect customers to the business’ website for self-help. It is an inconvenience that requires customers to be patient and collaborative. Despite… [More]
With the economy slowly re-opening, businesses are rapidly reviewing the health safety guidelines they need to follow. The decisions business leaders make and the procedures to be put in place will be critical to the well-being of their customers and employees. The last thing anyone wants to see is chaos… [More]
Pivoting your business is a necessary survival strategy during uncertain times. Whether you choose to introduce a new product or service, migrate staff to support the digital channels, or unbundle your service offerings to make them more appealing, there is a need to realign your operations. Shifts introduced as a… [More]
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