The Effects of an ‘Inadequate’ Tool

The main purpose of a tool is to facilitate the completion of a task with ease. A tool can be a software application or a widget. It doesn’t matter what format or shape the tool comes in, it is costly to a business when a tool can’t deliver the needed… [More]

Advancing the Yardstick for Transformation Success

Operational transformation is an undertaking that spans across different facets of a business. There are the general goals of automation, cost reduction, and better service. Businesses have no problem in identifying the improvements they desire. However, the level of success hinges on how well they define the improvements. The approach… [More]

Bridging the Frontend with the Backend

Businesses face a constant challenge in bridging the gaps between systems. When there is an overhaul of the customer-facing technology, it usually requires modifications to the existing approaches to facilitate the completion of a customer inquiry or a transaction. Any disconnects between the new technology and the legacy backend systems… [More]

How to Elevate Transformation Success with Influential Communication

The competitive marketplace exposes businesses to the risk of irrelevance if they choose to stay attached to the status quo. From enhancement of product offerings to digitalization of the operations model, these transformations demand significant investment. Transformation is hard work. Businesses experience varying levels of success. To facilitate smooth execution,… [More]

Going Slow with People to Go Fast

Business transformation presents significant changes to an organization. These changes span from a new customer support channel to a complete overhaul of the operations. The transition could be a journey bombarded with unexpected hurdles, dampening morale and productivity. Most of the time, the technical side of change, which includes the… [More]

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