As businesses implement technologies to transform their operations, the effectiveness of technology adoption by employees has a direct impact on success. Some businesses might choose a languid pace to minimize resistance, hoping that would ease the fear and stress that come with the transition. Change management remains a challenge despite… [More]
Business transformation presents significant changes to an organization. These changes span from a new customer support channel to a complete overhaul of the operations. The transition could be a journey bombarded with unexpected hurdles, dampening morale and productivity. Most of the time, the technical side of change, which includes the… [More]
Subject matter experts (SME) are assets for a business. They have expansive knowledge and experience in specific subject areas. Their expertise is often built over time from hands on experiences. Here are seven ways to leverage their expertise: Problem solving. With her in-depth experience and knowledge, a SME can easily… [More]
A manager for a benefit administration team wants to assess the workload and productivity of her team. The team has data on the volume of transactions it processes. However, there has been no tracking of the time spent on various tasks. The manager gathers her team of six to discuss… [More]
Do you work for a strong leader? Are you a strong leader yourself? The following lists some of the key qualities of a leader and how they manifest through the respective leadership. Working for a weak leader could be frustrating because the unpredictable actions could leave you battle through a… [More]
Getting work done is good. Meeting target performance is better. Taking pride in working together to fulfil mandate is excellent. Achieving the latter requires the assignor and the assignee to have a clear understanding of the goal and do their best to fulfil what each is accountable for. Accountability is… [More]
January has gone by quickly. Are you making headway with delivering the target performance for the year? Some companies set audacious goals while others choose to raise the bar with steady increments. Regardless of the target level, business leaders need to ensure that their teams have what they need to… [More]
Are you able to manage your team for sound performance? There are 4 things you could do to enhance your effectiveness.
As the new year kicks into gear, companies are busy with setting goals. At the corporate level, targets relating to revenue, expenses, market share, and other high level goals are set. To support these goals, each team in the company needs to work cohesively. This requires establishing team targets that… [More]
Productivity is greatly impacted when your employees are overwhelmed. There are 5 ways you could help.
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