Testimonials

Consulting

“Connie helped BC Assessment develop new performance measures for a new strategy that will enable us to measure our progress towards achieving our strategic goals. Through a well-organized process, and bringing her experience in performance measurement, Connie led the Executive and leadership team to identify measures of performance that were truly aligned to the achievement of results in our Strategic Plan. Connie is a fantastic resource for any organization looking to build or strengthen their performance measurement activity.”
John Madden, VP People & Planning, BC Assessment

“Nicola Wealth Management has been growing rapidly in recent years. We were looking to improve efficiency and free up capacity to support the high growth. Connie has helped us streamline processes. She took us through a systematic approach to identify and implement improvements to enhance productivity. Her objectivity has been invaluable in bringing fresh perspectives, and challenging our thinking on different fronts. We have improved client service, productivity, accountability, and job satisfaction. The development of process expertise with our employees and the increased awareness of process excellence will serve us well as we manage our phenomenal growth.”
Jamie Duncan, Chief Operating Office, Nicola Wealth Management

“Connie consistently exceeded our expectations, was very responsive to the needs of our clinical and business environments and timelines. Her flexibility and creativity in finding solutions to meet specific requirements ensured that we were able to deliver the best outcomes.”
Michael Duchnych, Regional Director, Clinical Products & Standardization, Supply Chain, Vancouver Coastal Health

“Over a short period of time, Connie completed a risk assessment of our procurement model. She was expedient in assimilating the information and helped us identify key areas we need to focus on to fine tune our procurement model. Her work gave us new ideas on how we monitor procurement compliance. Most importantly, her thought provoking questions throughout the project prompted us to challenge the status quo and brought new perspectives to our thinking.”
Sandy Bergum, Manager, Procurement Policies and Controls, BC Hydro

“Connie did a very thorough job in developing the business and financial models for our online strategy project. She sees the strategic issues in an insightful way. She has helped us identify key decision factors and her financial assessment exposed the strengths and weaknesses in the proposed model. Our team is impressed with her work and no-nonsense approach.”
Andrew Coates, Project Manager, Pacific Blue Cross

“Connie was adept in defining the scope of our project which was key to focusing our efforts. She kept us informed all the way through and listened to our concerns. Her ‘fly-on-the-wall’ approach was non-intrusive as she explored our operations – something that is much appreciated by staff in a busy work environment. Her work has provided us with achievable goals, a clear roadmap to follow, and guidelines for assessing our progress in our efforts to achieve continual business process improvements.”
Bonnie Penny, Manager Revenue Services, City of Vancouver

“To facilitate our search for a new enterprise information system, Connie conducted an assessment of our registration and student records needs, and helped drive our decision-making around systems planning. Connie was quick to understand the issues involved and easily navigated her way through a fairly complex organizational structure. She was able to get the cooperation of key stakeholders early on in the project. She was direct and asked the tough questions which we needed to address. Connie was forthright about the processes in which she could best add value.”
Peter Moroney, Director, Professional Programs, University of British Columbia Continuing Studies

“Connie worked collaboratively with all stakeholders to pull together a disparate group of policies, guidelines and procedures and merged them into an over-arching process that is now the basis for our sourcing and standardization work programs. Excellent job!”
Dan Olsen, Executive Director, Supply Chain, Vancouver Coastal Health

“The post-merger consolidation of our mail order business models involved many departments across two provinces. Connie took a results-oriented approach to diagnose the end-to-end sales and fulfillment processes, develop consistent policies and business processes, and lead a cross-functional team to implement the harmonized model. Significant savings were delivered.”
Mike Babichuk, Director, Consumer Solutions Marketing, TELUS

Speaking

“Connie spoke with passion and energy that carried her message of optimizing value in a cycle of change. If you are looking for well delivered thought-provoking education, I recommend that you engage Connie.”
Paul Cumberland, Director of Financial Planning & Analysis, Province of BC

“Connie is an engaging speaker. Her interactive style got the group working with her in defining the concepts of effective execution. I liked the real issues raised, and the easy-to-understand and apply techniques.”
Dragan Strujic, Chief Designer, Nexterra Systems Corp.

“Connie is an energetic presenter and provides good insights into effective organizational practices. Connie’s presenting style is clear with relevant examples and practical suggestions for improved business processes, always keeping in mind the end customer.”
Anne Collins, Vice President, Union Bank

“I work in a very competitive environment where proper and effective metrics are very important. Connie’s presentation cut to the heart of how and what we require in a very comprehendible manner. It will do us well going into the future.”
Steve Falkner, Executive Director, University Medical Imaging Centre, Mount Sinai Hospital

“I truly enjoyed the session. Connie has helped us dissect the steps of what we need to do to get the results that we want. The interactive session was an enlightening experience.”
Ana Valdez-De Dios, Oakridge Financial Management Inc.

“I have 3 pages of notes on your presentation, whereas most talks I write very little or nothing, so from that you can take that there was a lot of applicable information in your presentation.”
Carissa Wells, Process Engineer, Vancouver Airport Authority

“Connie was able to aptly define the challenges many organizations face in trying to achieve efficiency and effectiveness. Her experiential stories and samples gave weight to the realities of today’s marketplace and identified that process improvement is the key to higher performance.”
IIA Vancouver Island Chapter

“Connie spoke on a timely topic which provided us pragmatic techniques to manage our fundraising event. Her presentation was informative, precise and well organized. She made it easy to follow the nuggets presented. Connie also highlighted pitfalls to beware. She was definitely one of the best speakers we have had.”
Judith Harder, Programs Director, West Vancouver Sunrise Rotary Club

Training and Coaching

“Connie is never afraid to ask the hard questions. She guided me to clarify my business vision by impressing the importance pragmatic decision making, when filtering the vast array of options. This helped me to develop a strong roadmap for my business by breaking down complex ideas into manageable goals. I appreciate Connie’s honesty and implicit empathy.”
Sean Sibbet, President & CEO, Reality Controls Inc.

“We are very happy with the guidance and made some significant decisions as a result. Connie helped us identify options to our growing pains and guided us through a prioritization exercise to develop a solid plan for growth.”
Dan Mitchell, President and Co-founder, World Wide Therapy Online, Inc.

“Connie conveys the materials with just the right level of complexity. She is very sharp and rigorous. The one-to-one sessions helped reinforce the focus on results to manage project performance and refine our choice of metrics.”
Wayne Yee, Manager, Performance and Innovation, City of Richmond

“No fluff, direct to the point. What I need and nothing else. The training is very useful. It has been worthwhile because the knowledge is great. It will help me at work. It gave me lots of great ideas.”
Andy Latter, Manager, Learning Content, FortisBC

“The case studies are good and detailed. Now I have the framework and methodology to take actions.”
Jennifer Zhang, Senior Manager, Procurement Systems & Services, Warner Bros. Entertainment Inc.

“The workshop was well suited to our operating group. The workshop content was practical and easy to understand.”
Randy Kieper, Manager, Business Performance, Operations, FortisBC