Articles

Design for Process Exceptions

Process exceptions are productivity dampers. Some exceptions are caused by human errors such as incorrect data entry. Others are triggered by unanticipated situations such as a customer request that doesn’t fall into any predefined categories. With evolving customer needs, exceptions will arise more often. They pose as challenges to established… [More]

How to Expedite Technology Adoption in Your Business

As businesses implement technologies to transform their operations, the effectiveness of technology adoption by employees has a direct impact on success. Some businesses might choose a languid pace to minimize resistance, hoping that would ease the fear and stress that come with the transition. Change management remains a challenge despite… [More]

Advancing the Yardstick for Transformation Success

Operational transformation is an undertaking that spans across different facets of a business. There are the general goals of automation, cost reduction, and better service. Businesses have no problem in identifying the improvements they desire. However, the level of success hinges on how well they define the improvements. The approach… [More]

From Option to Value Creation

An aggressive wind storm toppled the fence on my property overnight. Anxious to submit a claim before I headed out to a meeting, I checked my insurance company’s website to see if there is an online option. I was thrilled that I could submit a claim online. When I got… [More]

Make ‘Winning Mindsets’ a Priority for Your Business

Every initiative a business embarks on has an objective to improve its current state. The business goes through the exercise of compiling a list of data to validate the business needs and the return on investment. This addresses the management’s quest to justify the allocation of funding. Once the funding… [More]

Why Structure is Vital to Businesses

The strategic objectives and actions for a business were drafted by the executives in a company. They were shared with the parent company for approval to proceed with execution. At the same time, there was a directive to create a dashboard for reporting on progress and performance. While this looks… [More]

The Balancing Act between New and Old

The adoption of technology in business has been taking place in a feverish pace. While many businesses have garnered significant productivity improvement from the investment, many are struggling to integrate the new technologies with the existing systems and operations. Not every business has the luxury of swapping out old technologies… [More]

From Functional Excellence to Integral Collaboration

Paper maps have been a staple in my luggage when I travel as I rely on them to get myself oriented in a new city. In my recent trip to France, I managed to rely fully on my smartphone. Prior to departure, I did some research to get myself oriented… [More]

Process Excellence Opportunities for 2017

The dynamic marketplace promises continual pressure on businesses to stay competitive and relevant. As process excellence is key to build agility, there are many areas where businesses can focus their investment for 2017. The following is a list of 10 areas for accelerating process excellence. Process mapping and modelling To… [More]

Key Success Factors for Business Transformation

Ongoing market changes and technology advancement have posed an inevitable need for businesses to transform themselves in order to compete and thrive. Transformation for transformation’s sake could drain resources for little return. There are six key success factors for business transformation. 1. Customer experience enrichment Transformation efforts need to be… [More]

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