Software evaluation has become more challenging as the number of software applications balloons over the years. Some applications are industry specific. Others offer capabilities that could meet business needs though they might not function as eloquently. High-level cookie cutter demos are packed with jargons, bells and whistles. It is difficult… [More]
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7 Areas to Build Competitive Advantage in 2024
A new year brings new opportunities to build competitive advantage for your business. Here are 7 areas to explore. Customer intelligence How often do you commit effort to better understand your customer needs? Do your account managers and support reps have a way to share what they learn from customers?… [More]
What does Digital Transformation Mean for Your Business?
Digital transformation began decades ago. Earlier technology deployment included computer-aided design, enterprise resource planning, customer relationship management, and e-commerce. Recent years’ focus has been around social media platforms, cloud computing, and artificial intelligence to name a few. With rapidly advancing technologies and evolving customer needs, businesses struggle to keep up… [More]
Stakeholder Input and Digital Transformation Success
With global spend on digital transformation predicted to reach $2.8 trillion by 2025, many businesses have allocated significant budget to technology investments for the coming years. Expectations are high. Digital transformation is more than a technology initiative. To achieve the anticipated return on investment, you need to identify clearly the… [More]
The Hiccups in Digital Transformation
Digital transformation aims to bring automation, eliminate onerous, manual tasks and streamline processes to deliver the desired results in an expedient manner. Studies show that on average 87.5% of digital transformations fail to meet expectations. Three main reasons for the high failure rate are lack of appreciation of the scope… [More]
The Value of Technology-enabled Transparency
Digital transformation has enabled companies develop new competitive advantages by making use of the vast volume of data captured through software applications. These competitive advantages include unique offerings, enhanced customer service, and productivity improvement. With clear objectives, successful companies capture the right data, then turn the data into useful decision-making… [More]
The Soft Side of Operational Excellence
Operational excellence builds a strong foundation for profitable growth. Much energy is devoted to improve efficiency and productivity, modify processes and rules so employees could do their work faster, better and at a lower cost. That’s only half of the solution. The other half is building an environment that fosters… [More]
How Agility and Alignment Impact Organizational Resilience
Organizational resilience is critical for businesses to adapt to sudden change and disruptions. Many businesses are familiar with operational efficiency which focuses on running an efficient operation and minimizing costs. Operational resilience, on the other hand, is about readiness to make adjustments in a succinct manner. Businesses adapt when faced… [More]
Mindset Shifts for a Robust Operation
Global supply chain issues have generated ripple effects from widespread shortages of raw materials and products. Escalating wages have businesses competing for talent. The hybrid work model changes operating processes. Technology advances quickly but the workforce might not be prepared for it. Businesses need to adapt swiftly and become… [More]
Learnings on Operations Modernization
Supply chain operations cover a broad scope of tasks that range from sourcing to delivery of products. Mechanization of the operations would improve productivity significantly. To be successful with modernization, user buy-in and adoption are critical. A utility undertook a supply chain operations modernization initiative. It took over a year… [More]
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