Getting Employees on Board with Change

With transformation initiatives sprouting across industries, getting employees on board with change is key to success. Change resistance is inevitable. It is a damper to the speed of implementation and employee morale. By understanding their change readiness, businesses can develop an effective plan for change management. There are four key… [More]

3 Ways to Accelerate Business Success with Customer Feedback

As part of the strategic planning process, I conduct customer interviews to gather feedback on satisfaction with the products and services delivered, key success factors and future positioning of a business. The conversations are revealing. Customers are delighted to be consulted. They are open to share how they utilize the… [More]

A Culture that Embraces Results Measurement

Results measurement is a subject that not every employee is comfortable with. Some are anxious feeling that the manager watches over their shoulders to monitor their work. Others feel offended that there is a lack of trust. In many businesses, the approach to results measurement creates conflicts between business units,… [More]

3 Myths About Quick Actions

Taking action is considered a positive progression toward result realization. When posed with a problem, many of us are eager to take action and eliminate the problem. On the flip side, quick actions could lead us astray. Consider these 3 myths of quick actions. A fast solution reflects efficiency You… [More]

Do Your Operations Need to be Re-optimized?

Dining out is a great way to have a relaxing evening with friends. There are no cooking and no mess to clean up afterward. My expectations are no different from others who love dining out: good food and service. Last week’s experience at a local restaurant was a test for… [More]

Simple Tasks that Delight Your Customers

On a recent vacation to Quebec City, I goofed big time in misreading the departure time for the return flight home. The department time was 5:00. For whatever reason, I thought it was 5:00 pm. Around 3:00 pm, I strolled leisurely to print the boarding pass at the airport. The… [More]