Making change stick is just as important as implementing the change itself. A recent conversation with a business owner about his process improvement effort revealed that he wasn’t able to realize the anticipated savings. A year later now, he found many changes are not reinforced and he has no way… [More]
As businesses implement technologies to transform their operations, the effectiveness of technology adoption by employees has a direct impact on success. Some businesses might choose a languid pace to minimize resistance, hoping that would ease the fear and stress that come with the transition. Change management remains a challenge despite… [More]
Business transformation presents significant changes to an organization. These changes span from a new customer support channel to a complete overhaul of the operations. The transition could be a journey bombarded with unexpected hurdles, dampening morale and productivity. Most of the time, the technical side of change, which includes the… [More]
Uber has penetrated major cities in over 60 countries. The ride-sharing service has become the preferred choice of transportation for many customers. Despite the heated debates over safety, legality, and surge pricing, the company has been quite successful. However, there are also folks who vouch that they would never use… [More]
Two departments in a finance company decided to improve the workflow for onboarding a new client. The handoff between the two groups hinged on an Excel file which listed the tasks to be done and their statuses. The Excel file served as a checklist and a communication tool. After spending… [More]
How frequent do you hear the following in your conversation about change? Customer support doesn’t have access to the system The gatekeeper checks the form before it is handed over for date entry It is not the responsibility of returns processing to speak with customers Marketing needs to approve the… [More]
How receptive is your company to change? The readiness for change has a bearing on who you need to champion change and the effort that would be required. The Readiness for Change grid illustrates the differences. When the change resistance is high, a conservative change mindset would lead to cautious… [More]
Resistance is a key barrier to change implementation. There is no short-cut to getting people on-side. An effective tact is to sell the case for change through winning minds.
Modifying the status quo involves pulling people from their comfort zone and asking them to go about their routine in a new way. The success in implementing change depends on how well the change is rolled out. Whether you are enhancing a billing process or embarking on a major transformation… [More]
Change causes anxiety. There are 5 elements that you need to incorporate into your communication strategy.
To maximize business results, call Connie at 604-790-1220 or email us today!