Customer expectations and competition continue to exert pressures on businesses to strive for operational excellence. Despite a familiar topic for executives and senior leaders, there is still ample room to grow and excel in creating exceptional customer value through operational excellence. A recent survey conducted by Proqis on the Global… [More]
Drilling a hole on a wall seems to be a fairly straightforward task. You pin-point the location for the hole and drill. I attempted to do so to hang a large painting. As it turned out, there was more to it. Once I chose the spot for the hole, I… [More]
Two departments in a finance company decided to improve the workflow for onboarding a new client. The handoff between the two groups hinged on an Excel file which listed the tasks to be done and their statuses. The Excel file served as a checklist and a communication tool. After spending… [More]
Flexibility has always been perceived as a positive thing for a company to manage its business. While this might be the case, it is not always the best. Consider the consequences when each team, department, or business unit has full autonomy in setting its operating rules, designing the job descriptions,… [More]
An efficient operation is a competitive advantage. While it is an common goal, companies might not benefit from it when the focus doesn’t align with the intent leading to compromised results. There are 5 myths about operational efficiency. 1. Low cost is good for the bottom-line Keeping cost down is… [More]
Deficient technology has been blamed time and again that it is a main culprit for poor performance. Many companies rush to invest in popular solutions hoping for a silver bullet to their problem. A financial service company invested in a customer relationship management (CRM) application. Its goals included capturing all… [More]
Productivity is not just about speed. It encompasses the quality of the results delivered. In order to power up productivity in your business, there are two things you need to work on. 1. Focus Every year, the business plan calls for a number of initiatives to be undertaken. These initiatives… [More]
Work silos are a big productivity damper. They lead to unintended rework and delays. Companies are fairly good in forming a cross-functional team for projects. When it comes to day-to-day operations, collaboration tends to fall by the wayside. There is no debate that collective problem solving creates a better solution…. [More]
Connie explains why end-to-end thinking is important for effective execution.
When you need to get something done, there are only two ways to go about it. Do it yourself or have someone get it done. When you are short of time, cannot get to the work location, don’t have the skills or tools to do the work, or simply don’t… [More]
To maximize business results, call Connie at 604-790-1220 or email us today!