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3 Ways to Accelerate Business Success with Customer Feedback

July 2, 2019 by Connie Siu - CDC Leave a Comment

As part of the strategic planning process, I conduct customer interviews to gather feedback on satisfaction with the products and services delivered, key success factors and future positioning of a business. The conversations are revealing. Customers are delighted to be consulted. They are open to share how they utilize the… [More]

A Culture that Embraces Results Measurement

June 5, 2019 by Connie Siu - CDC Leave a Comment

Results measurement is a subject that not every employee is comfortable with. Some are anxious feeling that the manager watches over their shoulders to monitor their work. Others feel offended that there is a lack of trust. In many businesses, the approach to results measurement creates conflicts between business units,… [More]

How to Use Data to Optimize Operations

May 1, 2019 by Connie Siu - CDC Leave a Comment

A manufacturing company expanded its services to a new city. The success rate in bidding for work has been around 15%. The manager seeks for ways to improve the success rate. Improving the bid approach, and hence the success rate, could be a challenge. The bid needs to be profitable…. [More]

"Connie consistently exceeded our expectations, was very responsive to the needs of our clinical and business environments and timelines."

Michael Duchnych Regional Director, Clinical Products & Standardization, Supply Chain, Vancouver Coastal Health

"Connie did a very thorough job in developing the business and financial models for our online strategy project. She sees the strategic issues in an insightful way."

Andrew Coates Project Manager, Pacific Blue Cross

"Connie's thought provoking questions throughout the project prompted us to challenge the status quo and brought new perspectives to our thinking."

Sandy Bergum Manager, Procurement Policies and Controls, BC Hydro

“Connie worked collaboratively with all stakeholders to pull together a disparate group of policies, guidelines and procedures and merged them into an over-arching process that is now the basis for our sourcing and standardization work programs. Excellent job!”

Dan Olsen Executive Director, Supply Chain, Vancouver Coastal Health

"Connie spoke with passion and energy that carried her message of optimizing value in a cycle of change. If you are looking for well delivered thought-provoking education, I recommend that you engage Connie."

Paul Cumberland Director of Planning and Financial Analysis, Province of BC

"Connie is an engaging speaker. Her interactive style got the group working with her in defining the concepts of effective execution. I liked the real issues raised, and the easy-to-understand and apply techniques."

Dragan Strujic Chief Designer, Nexterra Systems Corp.

“Connie is an energetic presenter and provides good insights into effective organizational practices. Connie’s presenting style is clear with relevant examples and practical suggestions for improved business processes, always keeping in mind the end customer.”

Anne Collins Vice President, Union Bank

“I work in a very competitive environment where proper and effective metrics are very important. Connie’s presentation cut to the heart of how and what we require in a very comprehendible manner. It will do us well going into the future.”

Steve Falkner Executive Director, University Medical Imaging Centre, Mount Sinai Hospital

"Connie conveys the materials with just the right level of complexity. She is very sharp and rigorous. The one-to-one sessions helped reinforce the focus on results to manage project performance and refine our choice of metrics."

Wayne Yee Manager, Performance and Innovation, City of Richmond

“No fluff, direct to the point. What I need and nothing else. The training is very useful. It has been worthwhile because the knowledge is great. It will help me at work. It gave me lots of great ideas.”

Andy Latter Manager, Learning Content, FortisBC

“The case studies are good and detailed. Now I have the framework and methodology to take actions.”

Jennifer Zhang Senior Manager, Procurement Systems & Services, Warner Bros. Entertainment Inc.

"We are very happy with the guidance and made some significant decisions as a result. Connie helped us identify options to our growing pains and guided us through a prioritization exercise to develop a solid plan for growth."

Dan Mitchell President and Co-Founder, World Wide Therapy Online, Inc.

“Through a well-organized process, and bringing her experience in performance measurement, Connie led the Executive and leadership team to identify measures of performance that were truly aligned to the achievement of results in our Strategic Plan. Connie is a fantastic resource for any organization looking to build or strengthen their performance measurement activity.”

John Madden VP, People and Planning, BC Assessment

“Connie has helped us streamline processes. Her objectivity has been invaluable in bringing fresh perspectives, and challenging our thinking on different fronts. We have improved client service, productivity, accountability, and job satisfaction. The development of process expertise with our employees and the increased awareness of process excellence will serve us well as we manage our phenomenal growth.”

Jamie Duncan Chief Operating Office, Nicola Wealth Management

“I truly enjoyed the session. Connie has helped us dissect the steps of what we need to do to get the results that we want. The interactive session was an enlightening experience.”

Ana Valdez-De Dios Oakridge Financial Management Inc.

“Connie is never afraid to ask the hard questions. She guided me to clarify my business vision by impressing the importance pragmatic decision making, when filtering the vast array of options. This helped me to develop a strong roadmap for my business by breaking down complex ideas into manageable goals. I appreciate Connie’s honesty and implicit empathy.”

Sean Sibbet President & CEO, Reality Controls Inc.

“We are very happy with the guidance and made some significant decisions as a result. Connie helped us identify options to our growing pains and guided us through a prioritization exercise to develop a solid plan for growth.”

Dan Mitchell President & Co-Founder, World Wide Therapy Online, Inc.