Operations encompass a network of processes and business rules that guide what needs to get done. As the business environment changes over time, new tasks and guidelines are layered onto the existing ones. Many become buried in standard operating procedures. While employees diligently follow what they are supposed to do,… [More]
How to Avoid Your Business Goals Become Expensive Guesswork
Business goals development is a first step to establish the growth direction. These goals are often described in broad terms. Vague goals such as embrace innovation and improve customer service are seemingly easy to grasp but hard for middle managers and teams to delineate how they would contribute in an… [More]
A Pragmatic Approach to AI Adoption
Many businesses are just beginning their AI journey. The big question is where AI would deliver value for the business. To implement AI using a pragmatic approach, return on investment (ROI) and implementation complexity are two key factors to consider. These two factors address top-of-mind questions business leaders have when… [More]