Results measurement is a subject that not every employee is comfortable with. Some are anxious feeling that the manager watches over their shoulders to monitor their work. Others feel offended that there is a lack of trust. In many businesses, the approach to results measurement creates conflicts between business units,… [More]
How to Use Data to Optimize Operations
A manufacturing company expanded its services to a new city. The success rate in bidding for work has been around 15%. The manager seeks for ways to improve the success rate. Improving the bid approach, and hence the success rate, could be a challenge. The bid needs to be profitable…. [More]
Do You Train or Information Dump?
An employee just started a project for a new client. He needed to familiarize himself with the standard operating procedures at the work site. The lengthy 80-page document outlines the work procedures and reporting requirements. It wasn’t an interesting read, though an important one to ensure that all the rules… [More]