Operational excellence is an ongoing undertaking to optimize operations. It boosts the bottom-line of a business and accelerates the execution of everything a business needs to do in fulfilling its goals. While some businesses might not devote much energy to operational excellence until problems become chaotic, it has become a… [More]
Design for Process Exceptions
Process exceptions are productivity dampers. Some exceptions are caused by human errors such as incorrect data entry. Others are triggered by unanticipated situations such as a customer request that doesn’t fall into any predefined categories. With evolving customer needs, exceptions will arise more often. They pose as challenges to established… [More]
How to Verify the Impacts of Transformation
When companies embark on transformation initiatives, they make an investment to improve the business. Their leaders have the responsibility to verify that the anticipated impacts are realized. Unfortunately, anecdotal information is often used to describe the outcomes. The lack of data to validate the results delivered shows a void in… [More]