A high tech company is growing at a rapid pace. Revenue increases at 40% annually and headcount has doubled over the last three years. While the business is booming, senior managers are feeling that things are getting a little out of hand. Inconsistent approaches to decision-making and conflicting priorities create… [More]
Staying on Top of Operational Excellence
Operational excellence is an ongoing undertaking to optimize operations. It boosts the bottom-line of a business and accelerates the execution of everything a business needs to do in fulfilling its goals. While some businesses might not devote much energy to operational excellence until problems become chaotic, it has become a… [More]
Design for Process Exceptions
Process exceptions are productivity dampers. Some exceptions are caused by human errors such as incorrect data entry. Others are triggered by unanticipated situations such as a customer request that doesn’t fall into any predefined categories. With evolving customer needs, exceptions will arise more often. They pose as challenges to established… [More]