Is your business data-rich but insight-poor? Organizations have abundant data on their customers, operations, communications between departments, as well as financial results. Unfortunately, most of the data sit idle and forgotten. In order to leverage the power of data to manage the business proactively, leaders need to foster a data-driven… [More]
3 Ways to Unlock Inefficiencies in Operations
Operations encompass a network of processes and business rules that guide what needs to get done. As the business environment changes over time, new tasks and guidelines are layered onto the existing ones. Many become buried in standard operating procedures. While employees diligently follow what they are supposed to do,… [More]
How to Avoid Your Business Goals Become Expensive Guesswork
Business goals development is a first step to establish the growth direction. These goals are often described in broad terms. Vague goals such as embrace innovation and improve customer service are seemingly easy to grasp but hard for middle managers and teams to delineate how they would contribute in an… [More]