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How to Use Data to Optimize Operations

A manufacturing company expanded its services to a new city. The success rate in bidding for work has been around 15%. The manager seeks for ways to improve the success rate. Improving the bid approach, and hence the success rate, could be a challenge. The bid needs to be profitable…. [More]

Do You Train or Information Dump?

An employee just started a project for a new client. He needed to familiarize himself with the standard operating procedures at the work site. The lengthy 80-page document outlines the work procedures and reporting requirements. It wasn’t an interesting read, though an important one to ensure that all the rules… [More]

Does Reorganization Fix Process Problems?

After a third reorganization of its operations team over the past five years, a financial services company faces poor morale and increasing employee turnover. The reorganizations brought some improvements but real operational problems were not addressed. Reorganization tends to be considered as a quick solution to operational concerns. Businesses move… [More]