Are You Making Good Use of Your SOP?
The standard operating procedure (SOP) is a document that details the steps, precautions, and rules related to a routine operation. It serves to provide all the information needed for someone to do the work. Ideally, the SOP eliminates the need to chase after individuals for answers when questions arise. During… [More]
How to Measure Process, Technology and People Alignment?
Analysis of Customer Acquisition Cost
How Conscious Ownership Impacts Performance
Managers are achievers in their own right. They move up the ranks by applying their skills and talents to opportunities that opened up along the way. Many excel because of their technical expertise. With people reporting to them, the technical skills they rely on in the past become less essential…. [More]
Design for Process Exceptions
Process exceptions are productivity dampers. Some exceptions are caused by human errors such as incorrect data entry. Others are triggered by unanticipated situations such as a customer request that doesn’t fall into any predefined categories. With evolving customer needs, exceptions will arise more often. They pose as challenges to established… [More]
What I Learned from Yoga on Execution and Results
The yoga studio has been a place for me to relax my mind and loosen the tight muscles. After practising yoga for almost three years, I have mastered a few poses but still struggling with the more challenging ones. It has been an interesting journey. There are lessons from my… [More]
Turning Actions into Results – Part 1
Actions might not deliver results if there is a lack of focus. Listen to find out why.
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