How to Use Data to Optimize Operations

A manufacturing company expanded its services to a new city. The success rate in bidding for work has been around 15%. The manager seeks for ways to improve the success rate. Improving the bid approach, and hence the success rate, could be a challenge. The bid needs to be profitable…. [More]

Alignment for Effective Execution

A high tech company is growing at a rapid pace. Revenue increases at 40% annually and headcount has doubled over the last three years. While the business is booming, senior managers are feeling that things are getting a little out of hand. Inconsistent approaches to decision-making and conflicting priorities create… [More]

Have you accounted for the productivity loss from bad meetings?

I was sitting in a meeting last week to understand the issues my client has with their legacy systems. The meeting was scheduled for one hour and over half of the time was usurped by circling questions about the various systems. It was clear that the meeting chair and the… [More]

Do You Measure Performance for Compliance or Commitment?

The monthly performance reporting and review is done in every business. Employees diligently produce the dashboard and business leaders meet on a scheduled day to discuss the results. As common as it seems, the exercise is a dreaded one in many organizations. For those who don’t appreciate the value of… [More]

Critical Success Factors to Harness Value from Analytics

Analytics is more than deciphering data. Using sound information guides decision making. It also reveals underlying problems that cause business havoc. Businesses have increased their investments in analytics in recent years, enabling them garner insight from the massive volume of data captured in various applications. To extract insightful information from… [More]

Advancing the Yardstick for Transformation Success

Operational transformation is an undertaking that spans across different facets of a business. There are the general goals of automation, cost reduction, and better service. Businesses have no problem in identifying the improvements they desire. However, the level of success hinges on how well they define the improvements. The approach… [More]

Why Structure is Vital to Businesses

The strategic objectives and actions for a business were drafted by the executives in a company. They were shared with the parent company for approval to proceed with execution. At the same time, there was a directive to create a dashboard for reporting on progress and performance. While this looks… [More]

Are Your Templates Killing Productivity?

Businesses use physical forms and electronic templates for completing all sorts of work. Examples of common customer-facing forms and templates include the account application form, customer satisfaction survey, invoice, and auto-response email to inquiries. In the back office, there are the business case template, data entry screen, and performance dashboard…. [More]

Five Steps for Overcoming Data Quality Issues

Data is like oxygen for a business. To make better decisions, businesses need data to eliminate unfavourable options and affirm their choices. Unfortunately, data is abundant but it doesn’t imply quality. In many businesses, data are captured in multiple systems. One system might assign a customer number as a unique… [More]

To maximize business results, call Connie at 604-790-1220 or email us today!