Identify – and mitigate – risks to strategies

In comparing alternatives, a pros and cons comparison is often used to determine which alternative is more favorable. This exercise is straightforward and quick to do. For businesses that want to do a more objective assessment, they build a model to assign scores to the different factors. Through the process,… [More]

3 Elements of Customer Obsession

Businesses exist to serve the customers. This principle forms a key driving force for strategy development. When a business obsesses over customers, it has a laser focus on doing what is best for customers. This laser focus facilitates prioritization of product development, investments, and operational decisions. There are 3 key… [More]

Using Imperfect Data for Decision Making

The massive body of data organizations possess is valuable information on their customers, suppliers, operations, and diverse aspects of their businesses. For decision making, the desire to attain the perfect data leads to stalled effort and missed opportunities. Time is spent on gathering as much data as possible, fixing incomplete… [More]

The Advantages of Data-informed Decisions

Data offers information on patterns, anomalies, and signals on behaviours and performance. Studies have shown that companies that invest in analytics and incorporate the intelligence into their decision-making process perform better than competition in their industries. With abundant data captured on customers, operations, and diverse aspects of a business, it… [More]

The Linkage between Measurement and Improvement

As a judge for the 2020 International Business Awards®, I was impressed by the amazing technology solutions available. Many tackle long standing business problems. Others focus on needs that few companies have taken an interest to address. To score each entry, judges were asked to evaluate each entry based on… [More]

Adapting to Fast Changing Business Landscape

The coronavirus pandemic has put many business’s operations to the test. The evolving situation poses unexpected demands on areas that require rapid adaptation. This includes customer service, production, service delivery, backend support systems, and many more.  The operational impacts are far reaching with physical distancing adding another layer of challenge… [More]

Framework for Performance Measurement

Performance measurement is a critical tool for guiding strategy execution, decision making, and operational improvement. Every business does track financial results on a regular basis. There is no doubt financial health is important but performance in other aspects of the business is just as crucial. In fact, operational and customer… [More]

Decisive Risk-taking

Crossing the road blind-folded is not a good idea. You risk missing the curb or running into other people. For the visually impaired people, they are trained to handle these risks. They use a cane and listen to the accessible pedestrian signal for cues. Risk-taking is inevitable in business. Avoiding… [More]

How to Use Data to Optimize Operations

A manufacturing company expanded its services to a new city. The success rate in bidding for work has been around 15%. The manager seeks for ways to improve the success rate. Improving the bid approach, and hence the success rate, could be a challenge. The bid needs to be profitable…. [More]

Alignment for Effective Execution

A high tech company is growing at a rapid pace. Revenue increases at 40% annually and headcount has doubled over the last three years. While the business is booming, senior managers are feeling that things are getting a little out of hand. Inconsistent approaches to decision-making and conflicting priorities create… [More]

To maximize business results, call Connie at 604-790-1220 or email us today!