Alignment for Effective Execution

A high tech company is growing at a rapid pace. Revenue increases at 40% annually and headcount has doubled over the last three years. While the business is booming, senior managers are feeling that things are getting a little out of hand. Inconsistent approaches to decision-making and conflicting priorities create… [More]

Staying on Top of Operational Excellence

Operational excellence is an ongoing undertaking to optimize operations. It boosts the bottom-line of a business and accelerates the execution of everything a business needs to do in fulfilling its goals. While some businesses might not devote much energy to operational excellence until problems become chaotic, it has become a… [More]

The Check Point

Have you realized the anticipated benefits from your operational excellence improvement efforts? Whether it is a simple elimination of redundant work or an extensive overhaul of a core business process, the validation of the impacts is just as important as committing the resources to initiate the improvement in the first… [More]

How to Verify the Impacts of Transformation

When companies embark on transformation initiatives, they make an investment to improve the business. Their leaders have the responsibility to verify that the anticipated impacts are realized. Unfortunately, anecdotal information is often used to describe the outcomes. The lack of data to validate the results delivered shows a void in… [More]

How to Make Change Stick

Making change stick is just as important as implementing the change itself. A recent conversation with a business owner about his process improvement effort revealed that he wasn’t able to realize the anticipated savings. A year later now, he found many changes are not reinforced and he has no way… [More]

Do You Measure Performance for Compliance or Commitment?

The monthly performance reporting and review is done in every business. Employees diligently produce the dashboard and business leaders meet on a scheduled day to discuss the results. As common as it seems, the exercise is a dreaded one in many organizations. For those who don’t appreciate the value of… [More]

Advancing the Yardstick for Transformation Success

Operational transformation is an undertaking that spans across different facets of a business. There are the general goals of automation, cost reduction, and better service. Businesses have no problem in identifying the improvements they desire. However, the level of success hinges on how well they define the improvements. The approach… [More]

How to Overcome the Trepidation About Performance Measurement

In many businesses, performance measurement is not an organization-wide practice. Other than the financial results, little is monitored. When a decision is made to expand results monitoring, there is much trepidation about measurement. This is due to the entrenched practice on using performance measurement to identify and penalize poor performance…. [More]

Five Steps for Overcoming Data Quality Issues

Data is like oxygen for a business. To make better decisions, businesses need data to eliminate unfavourable options and affirm their choices. Unfortunately, data is abundant but it doesn’t imply quality. In many businesses, data are captured in multiple systems. One system might assign a customer number as a unique… [More]

How to get your team to embrace performance measurement

Performance measurement is about results measurement. The purpose is to monitor the outcome of the work completed and gauge progress. Unfortunately, some associate performance measurement with “being watched.” This negative connotation leads to a self-serving mindset. To get your team to embrace performance measurement, start slow and build the culture… [More]

To maximize business results, call Connie at 604-790-1220 or email us today!