Pivoting your business is a necessary survival strategy during uncertain times. Whether you choose to introduce a new product or service, migrate staff to support the digital channels, or unbundle your service offerings to make them more appealing, there is a need to realign your operations. Shifts introduced as a… [More]
Is Control a Pre-requisite for Accountability?
Framework for Performance Measurement
Performance measurement is a critical tool for guiding strategy execution, decision making, and operational improvement. Every business does track financial results on a regular basis. There is no doubt financial health is important but performance in other aspects of the business is just as crucial. In fact, operational and customer… [More]
How to Manage Meeting Action Items and Get Results
Meetings are held to gather input, discuss issues, develop solutions, make decisions, and identify next steps. They facilitate the development of alignment from the attendees on the plan of action, which in turn becomes a commitment to delivering the desired outcomes. Each meeting generates many action items. To ensure that… [More]
How to Make Your Dashboard Useful
Does a Growing Business Need Performance Measurement?
Measuring Success with Financial Indicators Only
The Myth about Control on Measurement
Picking Performance Indicators from a List
The Reasonableness Test for Analytics
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