Operations encompass a network of processes and business rules that guide what needs to get done. As the business environment changes over time, new tasks and guidelines are layered onto the existing ones. Many become buried in standard operating procedures. While employees diligently follow what they are supposed to do,… [More]
How to Avoid Your Business Goals Become Expensive Guesswork
Business goals development is a first step to establish the growth direction. These goals are often described in broad terms. Vague goals such as embrace innovation and improve customer service are seemingly easy to grasp but hard for middle managers and teams to delineate how they would contribute in an… [More]
How to Develop a Holistic Technology Roadmap for Your Business
Managing a competitive business requires adaptive technologies to innovate, automate, and optimize resource deployment. Abundant technology options have made it challenging to filter noise. To develop a holistic technology roadmap for your business, there are several factors to consider. Technology needs to support strategy Sound execution of your business strategy… [More]
5 Disciplines to Execute Strategy for Expedient Results
Strategy execution is more than allocating resources to carry out the initiatives identified in the strategy. Attempts to dive right into execution without paying attention to alignment, capabilities, results tracking, accountability, and data-driven culture would impact speed and results. These five disciplines are essential to successful delivery of strategic results…. [More]
How to Get Alignment on Freeing Up Capacity
Finding great talent requires time and effort. Depending on the experience of the new hire and the position, training could take longer than anticipated. An alternative to adding headcount is to find ways to free up capacity from employees. Many leaders defer to hiring because it is a quick fix…. [More]
How to Improve Workflow Management through Pertinent Data
Useful information is the lubricant that keeps business processes flowing with little hiccups. When the right information is available to employees at the right time, they are able to consume the information and perform their work. They would also be able to make quality decisions quickly. Useful information comes from… [More]
Operations Trends for 2023
Three weeks into 2023 and businesses are busy rolling out their strategies for the new year. Here is a list of 10 trends I have on business operations. Customer expectations will accelerate investment in customer-experience-friendly technologies that address speed, quality of service, and personalization. Businesses will need to re-evaluate their… [More]
How to Improve Organization Alignment
Organization alignment is a critical success factor for accelerated growth. When the management team endorses the strategic plan, it is only the beginning. The business needs to align investment, initiatives, and day-to-day operations succinctly across the whole organization to execute the strategy. The larger the organization, the more challenging to… [More]
Pause and Strategize
As we approach the end of a tumultuous year, your business likely has made numerous changes to comply with health guidelines, adapt to new ways your customers want to do business, or modify your portfolio of product and service offerings. For some businesses, impacts from the pandemic might work to… [More]
Are You Making Good Use of Your SOP?
The standard operating procedure (SOP) is a document that details the steps, precautions, and rules related to a routine operation. It serves to provide all the information needed for someone to do the work. Ideally, the SOP eliminates the need to chase after individuals for answers when questions arise. During… [More]
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