Does your business struggle to implement improvement successfully due to employee resistance? The fear of change in role, reduction in job scope and authority creates unease. Since technology adoption is often a necessity to improve service, speed and quality of work, it raises resistance to change further. To overcome resistance… [More]
How to Evaluate Service Quality Improvement Options
How to Develop a Holistic Technology Roadmap for Your Business
Managing a competitive business requires adaptive technologies to innovate, automate, and optimize resource deployment. Abundant technology options have made it challenging to filter noise. To develop a holistic technology roadmap for your business, there are several factors to consider. Technology needs to support strategy Sound execution of your business strategy… [More]
Are You Setting Measurable Goals?
Setting business goals is an inspiring and exciting strategic planning exercise. Strategy sets the business direction. Execution delivers results. Successful businesses are good with identifying where to steer the business and they are tenacious with defining specific goals that are measurable so there is a barometer to gauge performance. Having… [More]
Steps to Build a Data-Literate Workforce
Data is a source of intelligence for problem solving. Relevant data offer concrete evidence that leaders can use to guide decision-making. Managing a business in an evolving economy, it is beneficial to glean for insights from external and internal data. Data literacy is a critical skill that employees need to… [More]
How to Prioritize KPIs
4 Key Elements for An Adaptive Change Strategy
Successful change implementation enables a business move quickly toward the desired future state. For most projects, change management kicks into action close to the rollout date. Common approaches include training and coaching. As change varies in scope and impact, rapid adoption of new tools, processes and job roles hinges on… [More]
When More KPIs Mean Less Clarity
5 Skill Shifts Essential for Digital Transformation
Rapid modernization of operations has introduced numerous changes to how people work. Technology not only helps to facilitate efficiency improvement, it also advances employee productivity. The level of improvement hinges on the capabilities of the managers and employees to adapt. There are five skill shifts that are important to note…. [More]
The Dilemma of Data Ownership
Data is the new currency in the digital economy. Businesses that are able to leverage data could create winning products and services, expedite their delivery, and optimize operations to leave competition in the dust. Recognizing that data is a strategic asset, businesses are in a race to uncover insights embedded… [More]
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