What You Need to Build Trust for Transformational Change

The annual employee forum is the only time of the year employees get to see the executives. At the event, the executive team briefs the employees on the state of the business and the focus for the coming year. This company embarked on a transformation initiative a year ago. There… [More]

How Leadership and Change Culture Impact Transformation

Transformation initiatives consume significant resources and effort. For businesses that have been around for years, it is more challenging when long-tenured employees resist change. At the same time, leaders who are timid in pursuing change tend to garner little engagement from employees. Leadership and change culture influence the success of… [More]

3 Ways to Overcome Obstinate Resistance to Change

Uber has penetrated major cities in over 60 countries. The ride-sharing service has become the preferred choice of transportation for many customers. Despite the heated debates over safety, legality, and surge pricing, the company has been quite successful. However, there are also folks who vouch that they would never use… [More]

How to Turn Good Intentions into Concrete Results

Two departments in a finance company decided to improve the workflow for onboarding a new client. The handoff between the two groups hinged on an Excel file which listed the tasks to be done and their statuses. The Excel file served as a checklist and a communication tool. After spending… [More]

How to Overcome Change Resistance

How frequent do you hear the following in your conversation about change? Customer support doesn’t have access to the system The gatekeeper checks the form before it is handed over for date entry It is not the responsibility of returns processing to speak with customers Marketing needs to approve the… [More]

Readiness for Change

How receptive is your company to change? The readiness for change has a bearing on who you need to champion change and the effort that would be required. The Readiness for Change grid illustrates the differences. When the change resistance is high, a conservative change mindset would lead to cautious… [More]

3 Reasons Why Job Role is the Last Consideration

Making transformational changes involves overhauling the status quo to achieve significant improvements. Often, companies become concerned about the impacts on job roles too early, limiting themselves from exploring options that could deliver major advancement. There are three reasons why companies should put job roles aside as they brainstorm transformational changes…. [More]

Is Your Business Ready to be ‘Always On?’

The rapid adoption of mobile technology has triggered a customer driven transformation. As customers expect timely responses, businesses need to examine and revamp their operating model. For many businesses, this means lights need to be ‘always on’ in order to support the on-demand needs of their external customers as well… [More]

Practices that Short-change Your Change Management Effort

Modifying the status quo involves pulling people from their comfort zone and asking them to go about their routine in a new way. The success in implementing change depends on how well the change is rolled out. Whether you are enhancing a billing process or embarking on a major transformation… [More]

To maximize business results, call Connie at 604-790-1220 or email us today!