Leading through Transitions

Pruning an overgrown tree exposes bald stems. Some trees might take a couple of years for the new growth to emerge. During the transition period, the lesser aesthetic appearance is inevitable. For a business going through a transition, it could face unsettling behaviors and feelings of angst. To keep concerns… [More]

Getting Employees on Board with Change

With transformation initiatives sprouting across industries, getting employees on board with change is key to success. Change resistance is inevitable. It is a damper to the speed of implementation and employee morale. By understanding their change readiness, businesses can develop an effective plan for change management. There are four key… [More]

How to Make Change Stick

Making change stick is just as important as implementing the change itself. A recent conversation with a business owner about his process improvement effort revealed that he wasn’t able to realize the anticipated savings. A year later now, he found many changes are not reinforced and he has no way… [More]

How to Expedite Technology Adoption in Your Business

As businesses implement technologies to transform their operations, the effectiveness of technology adoption by employees has a direct impact on success. Some businesses might choose a languid pace to minimize resistance, hoping that would ease the fear and stress that come with the transition. Change management remains a challenge despite… [More]

Bridging the Frontend with the Backend

Businesses face a constant challenge in bridging the gaps between systems. When there is an overhaul of the customer-facing technology, it usually requires modifications to the existing approaches to facilitate the completion of a customer inquiry or a transaction. Any disconnects between the new technology and the legacy backend systems… [More]

How to Elevate Transformation Success with Influential Communication

The competitive marketplace exposes businesses to the risk of irrelevance if they choose to stay attached to the status quo. From enhancement of product offerings to digitalization of the operations model, these transformations demand significant investment. Transformation is hard work. Businesses experience varying levels of success. To facilitate smooth execution,… [More]

Going Slow with People to Go Fast

Business transformation presents significant changes to an organization. These changes span from a new customer support channel to a complete overhaul of the operations. The transition could be a journey bombarded with unexpected hurdles, dampening morale and productivity. Most of the time, the technical side of change, which includes the… [More]

The Challenges with ‘One Source’

It is confusing when one has to deal with multiple sources of information. Frustration abounds in sorting out the gaps between inconsistent data. There are risks with decision-making based on inaccurate information. The end outcome could impact the business negatively. It is ideal to be able to secure a single… [More]

What You Need to Build Trust for Transformational Change

The annual employee forum is the only time of the year employees get to see the executives. At the event, the executive team briefs the employees on the state of the business and the focus for the coming year. This company embarked on a transformation initiative a year ago. There… [More]

How Leadership and Change Culture Impact Transformation

Transformation initiatives consume significant resources and effort. For businesses that have been around for years, it is more challenging when long-tenured employees resist change. At the same time, leaders who are timid in pursuing change tend to garner little engagement from employees. Leadership and change culture influence the success of… [More]

To maximize business results, call Connie at 604-790-1220 or email us today!