How to Expedite Technology Adoption in Your Business

As businesses implement technologies to transform their operations, the effectiveness of technology adoption by employees has a direct impact on success. Some businesses might choose a languid pace to minimize resistance, hoping that would ease the fear and stress that come with the transition. Change management remains a challenge despite… [More]

Bridging the Frontend with the Backend

Businesses face a constant challenge in bridging the gaps between systems. When there is an overhaul of the customer-facing technology, it usually requires modifications to the existing approaches to facilitate the completion of a customer inquiry or a transaction. Any disconnects between the new technology and the legacy backend systems… [More]

How to Elevate Transformation Success with Influential Communication

The competitive marketplace exposes businesses to the risk of irrelevance if they choose to stay attached to the status quo. From enhancement of product offerings to digitalization of the operations model, these transformations demand significant investment. Transformation is hard work. Businesses experience varying levels of success. To facilitate smooth execution,… [More]

Going Slow with People to Go Fast

Business transformation presents significant changes to an organization. These changes span from a new customer support channel to a complete overhaul of the operations. The transition could be a journey bombarded with unexpected hurdles, dampening morale and productivity. Most of the time, the technical side of change, which includes the… [More]

The Challenges with ‘One Source’

It is confusing when one has to deal with multiple sources of information. Frustration abounds in sorting out the gaps between inconsistent data. There are risks with decision-making based on inaccurate information. The end outcome could impact the business negatively. It is ideal to be able to secure a single… [More]

What You Need to Build Trust for Transformational Change

The annual employee forum is the only time of the year employees get to see the executives. At the event, the executive team briefs the employees on the state of the business and the focus for the coming year. This company embarked on a transformation initiative a year ago. There… [More]

How Leadership and Change Culture Impact Transformation

Transformation initiatives consume significant resources and effort. For businesses that have been around for years, it is more challenging when long-tenured employees resist change. At the same time, leaders who are timid in pursuing change tend to garner little engagement from employees. Leadership and change culture influence the success of… [More]

3 Ways to Overcome Obstinate Resistance to Change

Uber has penetrated major cities in over 60 countries. The ride-sharing service has become the preferred choice of transportation for many customers. Despite the heated debates over safety, legality, and surge pricing, the company has been quite successful. However, there are also folks who vouch that they would never use… [More]

How to Turn Good Intentions into Concrete Results

Two departments in a finance company decided to improve the workflow for onboarding a new client. The handoff between the two groups hinged on an Excel file which listed the tasks to be done and their statuses. The Excel file served as a checklist and a communication tool. After spending… [More]

How to Overcome Change Resistance

How frequent do you hear the following in your conversation about change? Customer support doesn’t have access to the system The gatekeeper checks the form before it is handed over for date entry It is not the responsibility of returns processing to speak with customers Marketing needs to approve the… [More]

To maximize business results, call Connie at 604-790-1220 or email us today!