An aggressive wind storm toppled the fence on my property overnight. Anxious to submit a claim before I headed out to a meeting, I checked my insurance company’s website to see if there is an online option. I was thrilled that I could submit a claim online. When I got… [More]
Articles: Technology
The Balancing Act between New and Old
The adoption of technology in business has been taking place in a feverish pace. While many businesses have garnered significant productivity improvement from the investment, many are struggling to integrate the new technologies with the existing systems and operations. Not every business has the luxury of swapping out old technologies… [More]
Digitization is More Than a Technology Play
The self-service kiosk is finally in place at the MacDonald’s in my neighbourhood. I clicked through the screens to order a coffee and a croissant. The kiosk was easy to use. On that day, there was a line of customers waiting to use the kiosks even though the cashiers were… [More]
3 Key Elements of a Digital Mindset
Automation has boosted productivity and saved companies millions. Digitization goes beyond mechanizing work. It encompasses a revolutionary approach to tackle all aspects of a business. Let’s look at the monthly invoice issued by a utility company. There are three areas where the company has successfully deployed digitization. They include: The… [More]
Is Technology a Silver Bullet?
Deficient technology has been blamed time and again that it is a main culprit for poor performance. Many companies rush to invest in popular solutions hoping for a silver bullet to their problem. A financial service company invested in a customer relationship management (CRM) application. Its goals included capturing all… [More]
5 Ways the Internet of Things Impacts Your Business
The Internet is taking another revolutionary leap. The latest rave on the Internet of Things is about leveraging the interconnection of smart devices for information sharing and automation. The smart devices could be a computer, smartphone, or a sophisticated device fitted with a monitoring sensor. For the user of the… [More]
The Tug-of-war with Technology
The fast pace of technological advancement and adoption is mesmerizing. Alexander Graham Bell invented the telephone in 1876. It took 89 years for the telephone to reach 150 million users. By the end of August this summer, Apple might have sold more than 150 million iPads since its launch in… [More]
What’s Old is New Again
Leggings have made a “comeback” into high fashion. The modern skin-tight trousers are worn as exercise wear, casual, as well as evening wear. Meggings (men’s legging) and jeggings (jean leggings) have become hot trends in the last couple of years. Interestingly, leggings have been worn by men and women since… [More]
The Technology Dilemma
A local grocer had to close its store due to a computer system breakdown. It happened two days in a row. The temporary closures cost the store significant revenue loss, not to mention the inconvenience created for its loyal customers. Businesses have come to rely heavily on technology. Technology drives… [More]
Twelve Key Considerations For A Successful Technology Initiative
Technology adoption is a significant investment for a business. A sound choice and a successful implementation improve productivity and efficiency, enhance customer service and accelerate results. The following is a list of key considerations. A technology roadmap. Adoption of technologies needs to be well planned and viewed as part of… [More]
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