Digital transformation has enabled companies develop new competitive advantages by making use of the vast volume of data captured through software applications. These competitive advantages include unique offerings, enhanced customer service, and productivity improvement. With clear objectives, successful companies capture the right data, then turn the data into useful decision-making… [More]
Articles: Technology
Learnings on Operations Modernization
Supply chain operations cover a broad scope of tasks that range from sourcing to delivery of products. Mechanization of the operations would improve productivity significantly. To be successful with modernization, user buy-in and adoption are critical. A utility undertook a supply chain operations modernization initiative. It took over a year… [More]
The People Side of Digital Transformation
Technology plays a big role in a digital transformation initiative. The people side of digital transformation has, on the other hand, more influence on how successful the initiative would be. Three groups of people have vested interest in digital transformation. They are customers, employees, and investors. Customers The best starting… [More]
Who Do You Need on Your Digital Business Transformation Team?
The pandemic has sped up digital transformation in diverse industries. Transformation initiatives are major undertakings that have widespread implications throughout the business. It is more than selecting a technology to automate processes and tasks. Therefore, it is crucial to have the right people on the transformation team. Here are several… [More]
How to Expedite Technology Adoption in Your Business
As businesses implement technologies to transform their operations, the effectiveness of technology adoption by employees has a direct impact on success. Some businesses might choose a languid pace to minimize resistance, hoping that would ease the fear and stress that come with the transition. Change management remains a challenge despite… [More]
From Option to Value Creation
An aggressive wind storm toppled the fence on my property overnight. Anxious to submit a claim before I headed out to a meeting, I checked my insurance company’s website to see if there is an online option. I was thrilled that I could submit a claim online. When I got… [More]
The Balancing Act between New and Old
The adoption of technology in business has been taking place in a feverish pace. While many businesses have garnered significant productivity improvement from the investment, many are struggling to integrate the new technologies with the existing systems and operations. Not every business has the luxury of swapping out old technologies… [More]
Digitization is More Than a Technology Play
The self-service kiosk is finally in place at the MacDonald’s in my neighbourhood. I clicked through the screens to order a coffee and a croissant. The kiosk was easy to use. On that day, there was a line of customers waiting to use the kiosks even though the cashiers were… [More]
3 Key Elements of a Digital Mindset
Automation has boosted productivity and saved companies millions. Digitization goes beyond mechanizing work. It encompasses a revolutionary approach to tackle all aspects of a business. Let’s look at the monthly invoice issued by a utility company. There are three areas where the company has successfully deployed digitization. They include: The… [More]
Is Technology a Silver Bullet?
Deficient technology has been blamed time and again that it is a main culprit for poor performance. Many companies rush to invest in popular solutions hoping for a silver bullet to their problem. A financial service company invested in a customer relationship management (CRM) application. Its goals included capturing all… [More]
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