A new year brings new opportunities to build competitive advantage for your business. Here are 7 areas to explore. Customer intelligence How often do you commit effort to better understand your customer needs? Do your account managers and support reps have a way to share what they learn from customers?… [More]
Artificial Intelligence and Your Business
The phrase “artificial intelligence” was first coined in late 1950s. Over the years, advancement in AI research has introduced many enhancements to our daily lives. The fun body movement game such as Microsoft’s Xbox Kinect and the virtual assistant, Apple’s Siri are two creations that have millions of us welcome… [More]
Technology Investment: Go or No Go?
Artificial intelligence has taken on an exciting path especially after the launch of ChatGPT last November. In less than a year, businesses, schools, and institutions have shown much interest in adopting the chatbot technology. There are three key artificial intelligence chatbot choices today: ChatGPT, Bing Chat and Google Bard. Each… [More]
What does Digital Transformation Mean for Your Business?
Digital transformation began decades ago. Earlier technology deployment included computer-aided design, enterprise resource planning, customer relationship management, and e-commerce. Recent years’ focus has been around social media platforms, cloud computing, and artificial intelligence to name a few. With rapidly advancing technologies and evolving customer needs, businesses struggle to keep up… [More]
Operations Trends for 2023
Three weeks into 2023 and businesses are busy rolling out their strategies for the new year. Here is a list of 10 trends I have on business operations. Customer expectations will accelerate investment in customer-experience-friendly technologies that address speed, quality of service, and personalization. Businesses will need to re-evaluate their… [More]
How Agility and Alignment Impact Organizational Resilience
Organizational resilience is critical for businesses to adapt to sudden change and disruptions. Many businesses are familiar with operational efficiency which focuses on running an efficient operation and minimizing costs. Operational resilience, on the other hand, is about readiness to make adjustments in a succinct manner. Businesses adapt when faced… [More]
Talent Strategy for the Evolving Business Landscape
Businesses have adapted swiftly over the past couple of years. Technologies were introduced to enable remote work. Processes were changed to ensure customers were not impacted. Employees’ responsibilities were modified to satisfy shifting needs. Lessons learned are invaluable for businesses to prepare for the future. As market dynamics continue to… [More]
Delivering Overlooked Value to Get Ahead of Competition
Customers are informed and savvy buyers. Their evolving expectations are intertwined with their personal and professional experiences. For businesses to keep up with customers’ evolving expectations, it is a marathon of delivering value. Delivering consistent value is a minimum requirement. To be able to identify and deliver overlooked value competitors… [More]
Mindset Shifts for a Robust Operation
Global supply chain issues have generated ripple effects from widespread shortages of raw materials and products. Escalating wages have businesses competing for talent. The hybrid work model changes operating processes. Technology advances quickly but the workforce might not be prepared for it. Businesses need to adapt swiftly and become… [More]
How to Build Differentiating Business Capabilities
Business capabilities form the foundation to create, deliver, and support the products and services a business offers. These capabilities include core competencies that enable the business to differentiate itself from competition. To build true differentiating capabilities, businesses need to keep these four areas in mind. Reimagine the future with no… [More]
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