When companies embark on transformation initiatives, they make an investment to improve the business. Their leaders have the responsibility to verify that the anticipated impacts are realized. Unfortunately, anecdotal information is often used to describe the outcomes. The lack of data to validate the results delivered shows a void in… [More]
External vs Internal Reporting
How to Make Change Stick
Making change stick is just as important as implementing the change itself. A recent conversation with a business owner about his process improvement effort revealed that he wasn’t able to realize the anticipated savings. A year later now, he found many changes are not reinforced and he has no way… [More]
Are You Using Performance Measurement to Drive Change?
How to Lead and Communicate by Actions
The methods of communication for business leaders have multiplied over the years. Some are more effective than others. For messages related to challenging changes, you want to connect with the hearts and minds of the employees. Gaining trust in the communication process is crucial. It is difficult to convince employees… [More]
Who Should Lead the Performance Measurement Initiative?
Do You Engage the Frontline Workers in Your Operational Improvement Efforts?
Customer reps are often overlooked as a source of pragmatic ideas and customer insight for re-engineering operations. As the face of your business, frontline workers play a significant role in building solid customer relationships, which ultimately affects customer loyalty, your brand, and the growth of your business. The following examples… [More]
Storytelling from the Numbers
How to Expedite Technology Adoption in Your Business
As businesses implement technologies to transform their operations, the effectiveness of technology adoption by employees has a direct impact on success. Some businesses might choose a languid pace to minimize resistance, hoping that would ease the fear and stress that come with the transition. Change management remains a challenge despite… [More]
Control vs Collaboration
- « Previous Page
- 1
- …
- 22
- 23
- 24
- 25
- 26
- …
- 54
- Next Page »