Interdepartmental collaboration elevates performance and morale. The lack of it leads to disconnects that damper customer service and operational efficiency. Recent conversations with clients about operational challenges highlighted three culprits that require attention. Information gap Handoffs of work from one department to the next call for appropriate information to be… [More]
The methods of communication for business leaders have multiplied over the years. Some are more effective than others. For messages related to challenging changes, you want to connect with the hearts and minds of the employees. Gaining trust in the communication process is crucial. It is difficult to convince employees… [More]
Sitting in an Amsterdam cafe trying to find something other than eggs and croissants for breakfast, the traditional Dutch biscuit and butter caught my eyes. I had a good chuckle when my food came. What I got was two Dutch cookies served on a small toasted bread roll loaded with… [More]
Modifying the status quo involves pulling people from their comfort zone and asking them to go about their routine in a new way. The success in implementing change depends on how well the change is rolled out. Whether you are enhancing a billing process or embarking on a major transformation… [More]
Change causes anxiety. There are 5 elements that you need to incorporate into your communication strategy.
Upon its announcement of the departing CEO Christine Day, Lululemon’s stock price took a deep dive of 18%. The company has built a loyal customer base for its yoga wear. It has recovered nicely from an earlier kerfuffle around its ultra sheer luon yoga pants. The surprising announcement got the… [More]
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