As a judge for the 2020 International Business Awards®, I was impressed by the amazing technology solutions available. Many tackle long standing business problems. Others focus on needs that few companies have taken an interest to address. To score each entry, judges were asked to evaluate each entry based on… [More]
The need for sound processes increases with the size of a business. Businesses with consistent and congruent processes are able to provide excellent customer service, deliver high quality products and services, and they have a strong foundation for profitable growth. From a startup to a multi-national enterprise, effective processes play… [More]
Making change stick is just as important as implementing the change itself. A recent conversation with a business owner about his process improvement effort revealed that he wasn’t able to realize the anticipated savings. A year later now, he found many changes are not reinforced and he has no way… [More]
Customer reps are often overlooked as a source of pragmatic ideas and customer insight for re-engineering operations. As the face of your business, frontline workers play a significant role in building solid customer relationships, which ultimately affects customer loyalty, your brand, and the growth of your business. The following examples… [More]
Connie shares tips on what company should take into consideration when looking at implementing new technology.
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