Strategic measurements are metrics used to monitor how well a business delivers on its strategic imperatives. These strategic imperatives generally cover five areas. They are customer, financial, operations, people, and partner. In monitoring performance in these five areas, it is a question about what information the business needs to convey… [More]
Why Adoption Rate is Important for Software Implementation
Problems with Measuring Action
The Linkage between Measurement and Improvement
As a judge for the 2020 International Business Awards®, I was impressed by the amazing technology solutions available. Many tackle long standing business problems. Others focus on needs that few companies have taken an interest to address. To score each entry, judges were asked to evaluate each entry based on… [More]
Individual vs Team Performance
Framework for Performance Measurement
Performance measurement is a critical tool for guiding strategy execution, decision making, and operational improvement. Every business does track financial results on a regular basis. There is no doubt financial health is important but performance in other aspects of the business is just as crucial. In fact, operational and customer… [More]
Can Your Measures Answer the ‘So what’ Question?
How Many KPIs Do You Need?
Picking Performance Indicators from a List
Moving Away from Measuring Task Completion
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