Preparing Data for Analytics

June 13, 2018 by Connie Siu - CDC Leave a Comment

Report on Filling Potholes

May 23, 2018 by Connie Siu - CDC Leave a Comment

First Call Resolution Rate

May 9, 2018 by Connie Siu - CDC Leave a Comment

Action versus Outcome

April 25, 2018 by Connie Siu - CDC Leave a Comment

You Get What You Measure

March 21, 2018 by Connie Siu - CDC Leave a Comment

Customer Effort Score

February 7, 2018 by Connie Siu - CDC Leave a Comment

Ways to Measure Productivity Improvement

January 24, 2018 by Connie Siu - CDC Leave a Comment

How to Measure Value

December 27, 2017 by Connie Siu - CDC Leave a Comment

Progress Measures

December 13, 2017 by Connie Siu - CDC Leave a Comment

How Useful is the Variance Analysis?

November 22, 2017 by Connie Siu - CDC Leave a Comment

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