Filling a Vacancy with Internal Talent
Finding the right talent to fill a position is a challenge for many businesses. Hiring from outside the company is certainly an option. With intense competition for talent, it could be a long and costly process. The other option is to fill a vacancy with a suitable internal talent. In… [More]
Picking Performance Indicators from a List
Does Reorganization Fix Process Problems?
After a third reorganization of its operations team over the past five years, a financial services company faces poor morale and increasing employee turnover. The reorganizations brought some improvements but real operational problems were not addressed. Reorganization tends to be considered as a quick solution to operational concerns. Businesses move… [More]
The Reasonableness Test for Analytics
How to Capture Process Intelligence
Intelligence on processes offers abundant information on the operations of a business. You can use the insight to determine the root causes of problems and prioritize where you need to invest for improvement. For businesses which plan to undertake a major transformation initiative, process intelligence also provides the background information… [More]
Moving Away from Measuring Task Completion
Alignment for Effective Execution
A high tech company is growing at a rapid pace. Revenue increases at 40% annually and headcount has doubled over the last three years. While the business is booming, senior managers are feeling that things are getting a little out of hand. Inconsistent approaches to decision-making and conflicting priorities create… [More]
Is NPS a Good Indicator of Customer Loyalty?
5 Steps to Determine Which Process to Automate
Deploying automation remains a priority for many businesses. A successful implementation requires tremendous effort to overhaul a ‘deficient’ business process, turning it into one that removes mundane human tasks and having an intelligent ‘machine’ perform the necessary work perfectly and quickly. Experience has informed us that the transition is ridden… [More]
- « Previous Page
- 1
- …
- 20
- 21
- 22
- 23
- 24
- …
- 54
- Next Page »