Staying on Top of Operational Excellence
Operational excellence is an ongoing undertaking to optimize operations. It boosts the bottom-line of a business and accelerates the execution of everything a business needs to do in fulfilling its goals. While some businesses might not devote much energy to operational excellence until problems become chaotic, it has become a… [More]
The Check Point
Have you realized the anticipated benefits from your operational excellence improvement efforts? Whether it is a simple elimination of redundant work or an extensive overhaul of a core business process, the validation of the impacts is just as important as committing the resources to initiate the improvement in the first… [More]
Do You Monitor the Driver to Success?
Are You Concerned About Target Setting?
Have you accounted for the productivity loss from bad meetings?
I was sitting in a meeting last week to understand the issues my client has with their legacy systems. The meeting was scheduled for one hour and over half of the time was usurped by circling questions about the various systems. It was clear that the meeting chair and the… [More]
Design for Process Exceptions
Process exceptions are productivity dampers. Some exceptions are caused by human errors such as incorrect data entry. Others are triggered by unanticipated situations such as a customer request that doesn’t fall into any predefined categories. With evolving customer needs, exceptions will arise more often. They pose as challenges to established… [More]
Elapse Time for Processes
7 Questions You Must Ask for Informed Decision Making
When faced with a critical problem, it is important not to let confusion and emotions cloud your judgement. To avoid making poor, hasty choices, you need to do some work. To make an informed decision, there are 7 questions you must ask. What is the normal state? We tend to… [More]
KPI for Job Roles
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