Labour is a significant cost for many businesses. To ensure each employee is performing at an optimal level, it is advantageous to establish a key performance indicator for each job role.
For example, the key performance indicator for:
- A sales rep is revenue
- A billing clerk is accuracy
When you associate a key performance indicator for each job role, you add clarity to the purpose of the work. At the same time, you establish the skills and expertise needed. This also helps to facilitate the development of training needs.
So take a look at each position in your business and identify what the key performance indicator should be.