Who Should Lead the Performance Measurement Initiative?

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Performance measurement is more than a routine business management exercise. It is a strategic tool. So who should lead a performance measurement initiative? In my mind, a performance measurement initiative should be led by managers, but with participation from employees. Let me elaborate on this.

The manager should lead the initiative because he needs to ensure that the four core elements for performance measurement are established. The four elements are using the right performance indicators, accessing sound data, assigning accountability, and developing a healthy culture. The manager needs to lead these efforts.

At the same time, you want to engage employees in the process because at the end of the day, they are held accountable for delivering the results. So you want their input in the process. When they understand why performance measurement is needed and they determine what is meaningful to measure, you get their buy-in.

To summarize, managers should lead the performance measurement initiative and engage employees to work through the process together. The collaboration is key to success.

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