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How to Use Measurement to Foster Collaboration

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Successful businesses have an integrated approach to carry out the work required to create, produce, and deliver what they offer to their customers. This allows them minimize potential hiccups that lead to poor customer experience and hence, customer dissatisfaction. Collaboration across the organization is key to integrate activities performed in… [More]

3 Myths About Quick Actions

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Taking action is considered a positive progression toward result realization. When posed with a problem, many of us are eager to take action and eliminate the problem. On the flip side, quick actions could lead us astray. Consider these 3 myths of quick actions. A fast solution reflects efficiency You… [More]

Getting Employees on Board with Change

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With transformation initiatives sprouting across industries, getting employees on board with change is key to success. Change resistance is inevitable. It is a damper to the speed of implementation and employee morale. By understanding their change readiness, businesses can develop an effective plan for change management. There are four key… [More]

Do Your Operations Need to be Re-optimized?

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Dining out is a great way to have a relaxing evening with friends. There are no cooking and no mess to clean up afterward. My expectations are no different from others who love dining out: good food and service. Last week’s experience at a local restaurant was a test for… [More]

3 Ways to Accelerate Business Success with Customer Feedback

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As part of the strategic planning process, I conduct customer interviews to gather feedback on satisfaction with the products and services delivered, key success factors and future positioning of a business. The conversations are revealing. Customers are delighted to be consulted. They are open to share how they utilize the… [More]