An efficient operation requires seamless orchestration of activities across the business. The seamless orchestration of activities is a challenge for many businesses due to the organization structure and culture. As a result, unintentional negative ripple effects perpetuate across work teams. There are three ways to help employees become more cognizant… [More]
How Transparency and Trust Improve Collaboration
The Soft Side of Operational Excellence
Operational excellence builds a strong foundation for profitable growth. Much energy is devoted to improve efficiency and productivity, modify processes and rules so employees could do their work faster, better and at a lower cost. That’s only half of the solution. The other half is building an environment that fosters… [More]
How to Enhance Collaboration with Results Measurement
How to Build Better Collaboration with Specificity
Interdepartmental collaboration elevates performance and morale. The lack of it leads to disconnects that damper customer service and operational efficiency. Recent conversations with clients about operational challenges highlighted three culprits that require attention. Information gap Handoffs of work from one department to the next call for appropriate information to be… [More]
The Shift to Collaborative Performance
How Trust Strengthens Performance Culture
The vice president of a professional service company has been inundated with complaints from his project managers about getting engineers to work on projects. The complaint is that the engineering department has been tardy in assigning resources, causing delays in kicking off projects in a timely manner. Often, the assigned… [More]
How to Lead a Successful Business Transformation
Business transformation introduces massive change to diverse aspects of a business. The initiative consumes capital, time and effort. McKinsey research has shown that success rate is lower than 30%. The larger the business, the more complex and challenging it is to achieve the anticipated improvements and sustain them. To be… [More]
How to Use Measurement to Foster Collaboration
Successful businesses have an integrated approach to carry out the work required to create, produce, and deliver what they offer to their customers. This allows them minimize potential hiccups that lead to poor customer experience and hence, customer dissatisfaction. Collaboration across the organization is key to integrate activities performed in… [More]
Control vs Collaboration
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