3 Myths About Quick Actions

Taking action is considered a positive progression toward result realization. When posed with a problem, many of us are eager to take action and eliminate the problem. On the flip side, quick actions could lead us astray. Consider these 3 myths of quick actions. A fast solution reflects efficiency You… [More]

Knowledge as a Strategic Asset

A project management services company uses contractors extensively to deliver its services. The company serves a niche market in the utility sector. As the contractors are free to pick up work to fill their capacity, there is no guarantee that they would stay with the company. Subsequently, special knowledge is… [More]

Is Performance Evaluation for the Employee or the Business?

A professional service company provides feedback to its employees whenever it receives comments from the customers. An employee might receive a pat on the back or could be called upon to discuss issues flagged. The approach is customer-oriented. For a business, being customer-oriented is good. For the employee, the approach… [More]

Do You Train or Information Dump?

An employee just started a project for a new client. He needed to familiarize himself with the standard operating procedures at the work site. The lengthy 80-page document outlines the work procedures and reporting requirements. It wasn’t an interesting read, though an important one to ensure that all the rules… [More]

Have you accounted for the productivity loss from bad meetings?

I was sitting in a meeting last week to understand the issues my client has with their legacy systems. The meeting was scheduled for one hour and over half of the time was usurped by circling questions about the various systems. It was clear that the meeting chair and the… [More]

Do You Rely on Presumption or Logic?

Sitting in an Amsterdam cafe trying to find something other than eggs and croissants for breakfast, the traditional Dutch biscuit and butter caught my eyes. I had a good chuckle when my food came. What I got was two Dutch cookies served on a small toasted bread roll loaded with… [More]

The Effects of an ‘Inadequate’ Tool

The main purpose of a tool is to facilitate the completion of a task with ease. A tool can be a software application or a widget. It doesn’t matter what format or shape the tool comes in, it is costly to a business when a tool can’t deliver the needed… [More]

The Challenges with ‘One Source’

It is confusing when one has to deal with multiple sources of information. Frustration abounds in sorting out the gaps between inconsistent data. There are risks with decision-making based on inaccurate information. The end outcome could impact the business negatively. It is ideal to be able to secure a single… [More]

Productivity is Not an Employee Issue

Productivity is often perceived as an issue with employee performance. We associate poor productivity with deficiencies in people that affect how much they are able to deliver within an allotted time. In fact, productivity is impacted by how a business structures and manages its operations. There are five areas where… [More]

Are Your Templates Killing Productivity?

Businesses use physical forms and electronic templates for completing all sorts of work. Examples of common customer-facing forms and templates include the account application form, customer satisfaction survey, invoice, and auto-response email to inquiries. In the back office, there are the business case template, data entry screen, and performance dashboard…. [More]

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