The Challenges with ‘One Source’

It is confusing when one has to deal with multiple sources of information. Frustration abounds in sorting out the gaps between inconsistent data. There are risks with decision-making based on inaccurate information. The end outcome could impact the business negatively. It is ideal to be able to secure a single… [More]

Productivity is Not an Employee Issue

Productivity is often perceived as an issue with employee performance. We associate poor productivity with deficiencies in people that affect how much they are able to deliver within an allotted time. In fact, productivity is impacted by how a business structures and manages its operations. There are five areas where… [More]

Are Your Templates Killing Productivity?

Businesses use physical forms and electronic templates for completing all sorts of work. Examples of common customer-facing forms and templates include the account application form, customer satisfaction survey, invoice, and auto-response email to inquiries. In the back office, there are the business case template, data entry screen, and performance dashboard…. [More]

4 Ways to Enhance Productivity through Design

Businesses deploy software to automate and improve efficiency. Unfortunately, the return of investment might fall short of expectations. Instead of facilitating effective work completion, the software is clunky to use. Users do what they need just to move the work along. They create workarounds to bridge gaps. Assuming that the… [More]

What I Learned from Yoga on Execution and Results

The yoga studio has been a place for me to relax my mind and loosen the tight muscles. After practising yoga for almost three years, I have mastered a few poses but still struggling with the more challenging ones. It has been an interesting journey. There are lessons from my… [More]

How Incorporating EQ into Process Execution Boosts Performance

In designing business processes, the focus has been around efficiency. When the goal is to expedite the work through one area to the next, undesirable effects could result. By incorporating emotional intelligence (EQ) into process execution, workers are more collegial. There is less frustration and finger-pointing. The beauty is everyone… [More]

Hidden Capacity Buried in Just-in-case Work

The cashier at a community centre closes her till at the end of each day with a printout of the total amount of money collected from patrons. She includes the summary with the money to be deposited at the bank. She archives the electronic copy of the summary and prints… [More]

5 Ineffective Practices with Rules You Want to Avoid

Running an effective operation requires rules. Businesses need to establish rules for acquisitions of materials and labour, capital requests, quality control, and other operating procedures. These rules formulate a framework that enables smooth execution. A lack of them, or failure to follow these rules, would lead to adverse effects. Here… [More]

How Good Leadership Can Solve Persistent Problems

A meeting with the accountant for an organization can reveal a lot about leadership. The accounting team is responsible for payroll, billing, payment processing, and the financial statements. In order to do its work well, it needs to gather input from managers and others. With the month-end cycle, every activity… [More]

How to Leverage Customer Feedback

Customer feedback is a pot of gold to a business. Customers who care to provide feedback want you to succeed. Unfortunately, many businesses don’t do a good job in gathering the feedback and following through with concrete action. In order to leverage customer feedback to improve your business, you need… [More]

To maximize business results, call Connie at 604-790-1220 or email us today!