10 Ways to Leverage Results Measurement

Collecting data and computing the results provide a ton of useful information. Specifically, logically linked results offer intelligent data that explain the state of business. Here are ten ways to leverage the information. Establish a reference for status quo The tracking provides data on current performance level, reflecting the capabilities… [More]

Is Accuracy or Timeliness More Important?

I attended a meeting where the focus of the discussion was on performance measurement for a financial reporting team. The objective was to determine one service result that the team would be measured on. As there is a schedule for the distribution of the monthly report, timeliness was top-of-mind. At… [More]

The Resolute to Succeed

Hitting a hole in one was such an ego booster to a beginner golfer. I was thrilled when that happened half way through a 9-hole golf course. That summer, I thought I would only get better at this challenging sport. That was ten years ago. For the past few years,… [More]

10 Considerations for Outsourcing

In the fast changing business environment, speed has become a key competitive advantage. Many companies seek to outsource work that others can deliver in a complementary manner. It is a strategic decision. Companies can garner abundant benefits when it is done well. There are 10 things to consider for determining… [More]

The Stewardship of Process Excellence

Business processes are the backbones to the engine that runs a company. Their effectiveness has a direct impact on the top-line and the bottom-line. As important as it is, not many companies have dedicated resources to ensure that processes are performing optimally. There are two key reasons why process ownership… [More]

The Essence of the Big Picture

With the advance of Google maps, driving around in a strange neighbourhood is not a huge challenge anymore. The voice navigation provides turn-by-turn directions. Despite the convenience, I found the first visual presentation of the origination and the destination offers a mental orientation on where I am headed. That big… [More]

The Right Tool for the Job

Drilling a hole on a wall seems to be a fairly straightforward task. You pin-point the location for the hole and drill. I attempted to do so to hang a large painting. As it turned out, there was more to it. Once I chose the spot for the hole, I… [More]

A Framework for ROI Validation

Companies spend millions each year to invest in initiatives to enhance their business. They are diligent in the preparation of a business case to justify the need. A committee reviews the business case before the requested fund is granted. Upon implementation, there is little effort spent on monitoring how the… [More]

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