Successful businesses must deploy resources to build the capabilities most needed to serve the customers well. The best practical way is to measure results that the business aims to achieve. This involves clearly defining the outcomes implied in the business strategy. Therefore, performance metrics must measure the right things. Answer… [More]
My friend and I met for brunch at a restaurant in downtown Vancouver. We ordered our lattes as soon as we sat down. I ordered a regular size and my friend chose a large one. The coffees came with impressive latte art on top. As we took our first sip,… [More]
Eat the dots and watch out for the pesky ghosts! The Pacman game was one of my favourite pastimes in my university years. You score points by navigating through the maze to gobble up dots and bonus fruits, and timing the use of the power pills to swallow the ghosts…. [More]
It is essential for organizations to track performance. However, you want to measure meaningful results. Connie shares a few tips on performance management.
With over 3,500 passengers on board, I was impressed with how well the Royal Caribbean crew managed the demands for service throughout our 7-day cruise in the Bahamas. The cabin attendants, chefs, waiters, and staff seemed to work around the clock. On days that we were at sea, the public… [More]
I continue to be amazed by the creative use of the iPad across industries, from helping young children learn in school to accessing health records. Since its launch in 2010, over 30 million units have been sold. Today, a mind boggling 140,000 apps have been developed for the iPad. One… [More]
To assess the workload of your team, there is no need for tracking all the work performed to the minute. The good news is that you can develop a high level view quickly. Follow these steps: Meet with each employee to identify the main duties and their associated volume. Track… [More]
Technology adoption is a significant investment for a business. A sound choice and a successful implementation improve productivity and efficiency, enhance customer service and accelerate results. The following is a list of key considerations. A technology roadmap. Adoption of technologies needs to be well planned and viewed as part of… [More]
Shouldn’t improving efficiency be the first thought that comes to mind when faced with increased workload? Unfortunately, adding staff is the fire-fighting approach many adopt. Companies hire more people as the work volume increases and are quick to cut staff when business is down. This seesaw approach does not serve… [More]
Blinders are placed on a racehorse to keep it focused on what is in front and not get distracted by the crowds during the race. In business, while it is good to be focused, it is perilous for a company to rest on its laurels and under-estimate the impact effected… [More]
To maximize business results, call Connie at 604-790-1220 or email us today!