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Critical Success Factors to Harness Value from Analytics

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Analytics is more than deciphering data. Using sound information guides decision making. It also reveals underlying problems that cause business havoc. Businesses have increased their investments in analytics in recent years, enabling them garner insight from the massive volume of data captured in various applications. To extract insightful information from… [More]

The Effects of an ‘Inadequate’ Tool

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The main purpose of a tool is to facilitate the completion of a task with ease. A tool can be a software application or a widget. It doesn’t matter what format or shape the tool comes in, it is costly to a business when a tool can’t deliver the needed… [More]

Advancing the Yardstick for Transformation Success

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Operational transformation is an undertaking that spans across different facets of a business. There are the general goals of automation, cost reduction, and better service. Businesses have no problem in identifying the improvements they desire. However, the level of success hinges on how well they define the improvements. The approach… [More]

Bridging the Frontend with the Backend

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Businesses face a constant challenge in bridging the gaps between systems. When there is an overhaul of the customer-facing technology, it usually requires modifications to the existing approaches to facilitate the completion of a customer inquiry or a transaction. Any disconnects between the new technology and the legacy backend systems… [More]

How to Elevate Transformation Success with Influential Communication

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The competitive marketplace exposes businesses to the risk of irrelevance if they choose to stay attached to the status quo. From enhancement of product offerings to digitalization of the operations model, these transformations demand significant investment. Transformation is hard work. Businesses experience varying levels of success. To facilitate smooth execution,… [More]

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