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Have you accounted for the productivity loss from bad meetings?

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I was sitting in a meeting last week to understand the issues my client has with their legacy systems. The meeting was scheduled for one hour and over half of the time was usurped by circling questions about the various systems. It was clear that the meeting chair and the… [More]

Design for Process Exceptions

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Process exceptions are productivity dampers. Some exceptions are caused by human errors such as incorrect data entry. Others are triggered by unanticipated situations such as a customer request that doesn’t fall into any predefined categories. With evolving customer needs, exceptions will arise more often. They pose as challenges to established… [More]

How to Verify the Impacts of Transformation

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When companies embark on transformation initiatives, they make an investment to improve the business. Their leaders have the responsibility to verify that the anticipated impacts are realized. Unfortunately, anecdotal information is often used to describe the outcomes. The lack of data to validate the results delivered shows a void in… [More]

How to Make Change Stick

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Making change stick is just as important as implementing the change itself. A recent conversation with a business owner about his process improvement effort revealed that he wasn’t able to realize the anticipated savings. A year later now, he found many changes are not reinforced and he has no way… [More]

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