The evolving situation with the outbreak of COVID-19 could be impacting your business in a great way. Observing the guidelines from health authorities on preventative measures is everyone’s responsibility to minimize the spread. From sourcing to delivery of goods and services, you could face hurdles. How prepared is your business… [More]
From Fear to Innovation
Would You Let Poor Processes Put the Business in Peril?
The need for sound processes increases with the size of a business. Businesses with consistent and congruent processes are able to provide excellent customer service, deliver high quality products and services, and they have a strong foundation for profitable growth. From a startup to a multi-national enterprise, effective processes play… [More]
Individual vs Team Performance
How Trust Strengthens Performance Culture
The vice president of a professional service company has been inundated with complaints from his project managers about getting engineers to work on projects. The complaint is that the engineering department has been tardy in assigning resources, causing delays in kicking off projects in a timely manner. Often, the assigned… [More]
How to Drive Focus on Team Success
Framework for Performance Measurement
Performance measurement is a critical tool for guiding strategy execution, decision making, and operational improvement. Every business does track financial results on a regular basis. There is no doubt financial health is important but performance in other aspects of the business is just as crucial. In fact, operational and customer… [More]
Can Your Measures Answer the ‘So what’ Question?
How to Manage Meeting Action Items and Get Results
Meetings are held to gather input, discuss issues, develop solutions, make decisions, and identify next steps. They facilitate the development of alignment from the attendees on the plan of action, which in turn becomes a commitment to delivering the desired outcomes. Each meeting generates many action items. To ensure that… [More]
How to Make Your Dashboard Useful
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