Building Customer Loyalty in a Time of Rapid Change
Queues are common scenes these days. Physical distancing has businesses respond with clearly marked spots for lineups. Some tape arrows on the floor for directing in-store traffic. Call centres redirect customers to the business’ website for self-help. It is an inconvenience that requires customers to be patient and collaborative. Despite… [More]
The One-on-one Meetings
The Post-pandemic Operating Model
With the economy slowly re-opening, businesses are rapidly reviewing the health safety guidelines they need to follow. The decisions business leaders make and the procedures to be put in place will be critical to the well-being of their customers and employees. The last thing anyone wants to see is chaos… [More]
How to Quantify Qualitative Results
Operational Realignment for Pivoted Businesses
Pivoting your business is a necessary survival strategy during uncertain times. Whether you choose to introduce a new product or service, migrate staff to support the digital channels, or unbundle your service offerings to make them more appealing, there is a need to realign your operations. Shifts introduced as a… [More]
Is Control a Pre-requisite for Accountability?
Evaluation of Handoffs
Adapting to Fast Changing Business Landscape
The coronavirus pandemic has put many business’s operations to the test. The evolving situation poses unexpected demands on areas that require rapid adaptation. This includes customer service, production, service delivery, backend support systems, and many more. The operational impacts are far reaching with physical distancing adding another layer of challenge… [More]
Effective Data Presentation
- « Previous Page
- 1
- …
- 15
- 16
- 17
- 18
- 19
- …
- 55
- Next Page »
To maximize business results, call Connie at 604-790-1220 or email us today!