Customer expectations and competition continue to exert pressures on businesses to strive for operational excellence. Despite a familiar topic for executives and senior leaders, there is still ample room to grow and excel in creating exceptional customer value through operational excellence. A recent survey conducted by Proqis on the Global… [More]
Decisive Risk-taking
Crossing the road blind-folded is not a good idea. You risk missing the curb or running into other people. For the visually impaired people, they are trained to handle these risks. They use a cane and listen to the accessible pedestrian signal for cues. Risk-taking is inevitable in business. Avoiding… [More]
Getting Unstuck from Your KPIs
Putting People First
The sudden departure of a handful of skilled employees is detrimental to any business. The impacts are wide. Employee morale takes a hit. Immediate workload redistribution is inevitable. Projects are put on hold. While leaders attempt to maintain operations at the same level, customers are impacted as a result. Despite… [More]
Siloed Performance Indicators
Leading like an Opera Conductor
Seated in the Opera Bastille watching the performance of La Boheme in Paris, I was fascinated by the orchestra playing in the pit. The different instruments delivered perfectly synchronized music accentuating the dramatic moments of the opera. This was made possible by the conductor, who led the ‘team’ to deliver… [More]
Absolute vs Relative Measurements
How to Lead a Successful Business Transformation
Business transformation introduces massive change to diverse aspects of a business. The initiative consumes capital, time and effort. McKinsey research has shown that success rate is lower than 30%. The larger the business, the more complex and challenging it is to achieve the anticipated improvements and sustain them. To be… [More]
Using Rolling Averages for Results Monitoring
How Consistency Improves Productivity
Everyone starts with the same 24-hour day every day all year round. You can’t make more time, but you can steal time from tasks that demand less of it. In fact, you could free up time when productivity improves. This means that the better you are with execution, you are… [More]
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