Queues are common scenes these days. Physical distancing has businesses respond with clearly marked spots for lineups. Some tape arrows on the floor for directing in-store traffic. Call centres redirect customers to the business’ website for self-help. It is an inconvenience that requires customers to be patient and collaborative. Despite… [More]
The coronavirus pandemic has put many business’s operations to the test. The evolving situation poses unexpected demands on areas that require rapid adaptation. This includes customer service, production, service delivery, backend support systems, and many more. The operational impacts are far reaching with physical distancing adding another layer of challenge… [More]
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