A professional service company provides feedback to its employees whenever it receives comments from the customers. An employee might receive a pat on the back or could be called upon to discuss issues flagged. The approach is customer-oriented. For a business, being customer-oriented is good. For the employee, the approach… [More]
An employee just started a project for a new client. He needed to familiarize himself with the standard operating procedures at the work site. The lengthy 80-page document outlines the work procedures and reporting requirements. It wasn’t an interesting read, though an important one to ensure that all the rules… [More]
Finding the right talent to fill a position is a challenge for many businesses. Hiring from outside the company is certainly an option. With intense competition for talent, it could be a long and costly process. The other option is to fill a vacancy with a suitable internal talent. In… [More]
Many of us are uncomfortable in delegating because we are concerned about the outcome. Would the select individual be able to do a good job? Could the process to do the proper delegation take just as much effort, if not more, to do the actual work? What if the result… [More]
Without much warning, a senior employee has fallen ill and needs to undergo a surgery that would put him on leave for a few months. Are you prepared to have someone take on his work quickly in the interim? The answer from most employers is ‘No.’ What’s going to happen… [More]
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