The strategic roadmap for a business evolves to align with customer needs and technology advancement. There are many variables to consider. It is a complex, yet manageable process to sieve through options. A central idea to incorporate in the strategy development process is to evaluate and prioritize what you… [More]
How to Build Better Collaboration with Specificity
Interdepartmental collaboration elevates performance and morale. The lack of it leads to disconnects that damper customer service and operational efficiency. Recent conversations with clients about operational challenges highlighted three culprits that require attention. Information gap Handoffs of work from one department to the next call for appropriate information to be… [More]
Use of Output Measurement
The Linkage between Measurement and Improvement
As a judge for the 2020 International Business Awards®, I was impressed by the amazing technology solutions available. Many tackle long standing business problems. Others focus on needs that few companies have taken an interest to address. To score each entry, judges were asked to evaluate each entry based on… [More]
How to Create a Culture of Conscious Accountability
How to Gain Employee Buy-in for Performance Targets
Effective Data Presentation
How to Measure Project Improvements
Moving Away from Measuring Task Completion
Is NPS a Good Indicator of Customer Loyalty?
To maximize business results, call Connie at 604-790-1220 or email us today!