Companies are investing millions in digital transformation. A successful digital transformation delivers the intended business objectives. These business objectives include new business models, better customer service, process optimization, productivity and efficiency improvement. You would want to monitor whether the business objectives are realized. You also want to understand how the… [More]
With objectives set for the year, businesses need to have a solid plan of action before execution begins. How do you determine what would be the best course of action? Which initiatives do you invest in to achieve the optimal return on investment? Ideas for action are abundant. But causal… [More]
The strategic roadmap for a business evolves to align with customer needs and technology advancement. There are many variables to consider. It is a complex, yet manageable process to sieve through options. A central idea to incorporate in the strategy development process is to evaluate and prioritize what you… [More]
Interdepartmental collaboration elevates performance and morale. The lack of it leads to disconnects that damper customer service and operational efficiency. Recent conversations with clients about operational challenges highlighted three culprits that require attention. Information gap Handoffs of work from one department to the next call for appropriate information to be… [More]
As a judge for the 2020 International Business Awards®, I was impressed by the amazing technology solutions available. Many tackle long standing business problems. Others focus on needs that few companies have taken an interest to address. To score each entry, judges were asked to evaluate each entry based on… [More]
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