Is NPS a Good Indicator of Customer Loyalty?
The Check Point
Have you realized the anticipated benefits from your operational excellence improvement efforts? Whether it is a simple elimination of redundant work or an extensive overhaul of a core business process, the validation of the impacts is just as important as committing the resources to initiate the improvement in the first… [More]
Do You Monitor the Driver to Success?
Are You Concerned About Target Setting?
Do You Know What It Takes to Succeed?
The right action accelerates execution. It is beneficial to execute with focus and purpose. Otherwise, you might waste time and effort.
Is Accuracy or Timeliness More Important?
I attended a meeting where the focus of the discussion was on performance measurement for a financial reporting team. The objective was to determine one service result that the team would be measured on. As there is a schedule for the distribution of the monthly report, timeliness was top-of-mind. At… [More]
Successful Execution Begins with Results
Staring at a garden overtaken by weeds, my first thought was I needed an herbicide to get rid of them. Little did I know a generic herbicides is not effective for all weeds. Some weeds are more hardy and difficult to get rid of. In order to do a proper… [More]
To maximize business results, call Connie at 604-790-1220 or email us today!