Artificial intelligence has taken on an exciting path especially after the launch of ChatGPT last November. In less than a year, businesses, schools, and institutions have shown much interest in adopting the chatbot technology. There are three key artificial intelligence chatbot choices today: ChatGPT, Bing Chat and Google Bard. Each… [More]
Data contextualization is a term used to describe putting data in a context that is meaningful for the user. When the presented data is meaningful, users can draw insight quickly for decision-making. The massive volume of data captured in business systems offers a vault of business intelligence. However, more data… [More]
Companies are investing millions in digital transformation. A successful digital transformation delivers the intended business objectives. These business objectives include new business models, better customer service, process optimization, productivity and efficiency improvement. You would want to monitor whether the business objectives are realized. You also want to understand how the… [More]
With objectives set for the year, businesses need to have a solid plan of action before execution begins. How do you determine what would be the best course of action? Which initiatives do you invest in to achieve the optimal return on investment? Ideas for action are abundant. But causal… [More]
The strategic roadmap for a business evolves to align with customer needs and technology advancement. There are many variables to consider. It is a complex, yet manageable process to sieve through options. A central idea to incorporate in the strategy development process is to evaluate and prioritize what you… [More]
Interdepartmental collaboration elevates performance and morale. The lack of it leads to disconnects that damper customer service and operational efficiency. Recent conversations with clients about operational challenges highlighted three culprits that require attention. Information gap Handoffs of work from one department to the next call for appropriate information to be… [More]
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