The Dangers of Complacency

Complacency is self-satisfaction. It is the result of a successful track record that spurs confidence. When a business is complacent, they are exposed to the following dangers: Settle into a rut of out-dated practice—People become very good at doing the same routine the same old way. They continue to follow… [More]

Ceding the Slogan “Don’t Leave Home without It”

It was 38 years ago that American Express successfully launched the “Don’t Leave Home without It” campaign to promote its credit card. The campaign was so successful that it built a premium image for its card in consumer’s mind. Today, the slogan may be better suited for the smartphone. According… [More]

Leaders with No Title

Leaders have this magnet which draws people who are delighted to follow them, to offer their support, and to do work for them voluntarily. Leaders don’t necessarily have a fancy title. They are capable of: earning trust and respect because of their demonstrated ability to achieve results in difficult situations;… [More]

Staying the Course

The strategy for a business defines the scope of product and market the business would pursue. They in turn determine the capabilities required for execution. The business environment is dynamic; opportunities are vast and unanticipated changes could arise any time. A business could steer off course when its strategy is… [More]

“One Microsoft” Makes Total Sense

Microsoft announced its latest corporate restructuring effort to create “One Strategy, One Microsoft.” Going forward, there will be one core strategy supported by functional groups. Instead of having disparate engineering and marketing teams to drive their specific initiatives, the new structure would effect tighter integration of work across products and… [More]