7 Areas to Build Competitive Advantage in 2024

A new year brings new opportunities to build competitive advantage for your business. Here are 7 areas to explore. Customer intelligence How often do you commit effort to better understand your customer needs? Do your account managers and support reps have a way to share what they learn from customers?… [More]

How to Achieve High Performance through Causal Actions

With objectives set for the year, businesses need to have a solid plan of action before execution begins. How do you determine what would be the best course of action? Which initiatives do you invest in to achieve the optimal return on investment? Ideas for action are abundant. But causal… [More]

3 Elements of Customer Obsession

Businesses exist to serve the customers. This principle forms a key driving force for strategy development. When a business obsesses over customers, it has a laser focus on doing what is best for customers. This laser focus facilitates prioritization of product development, investments, and operational decisions. There are 3 key… [More]

The Leap to Excellence

The Pantheon in Rome is an ancient structure that displays architectural and engineering excellence. The circular dome consumed over 4,500 metric tons of concrete. The base of the dome is over 20 feet deep, tapering to just under 4 feet to the top around the centre oculus. It is the… [More]

Looking Forward

As the year comes to a close, many of us take the time to reflect on the accomplishments for the past year. There would be moments of joy, great pride, and embarrassment. The exercise could be revealing. You learn what has gone well and identify the big, unexpected ‘aha’ ideas…. [More]

To maximize business results, call Connie at 604-790-1220 or email us today!