Connie shines a light on some of the biggest mistakes she sees organizations make. 1. Not explaining what the company’s strategic direction is 2. Not paying attention to execution 3. Using performance measurement to penalize workers
Questions for Operational Effectiveness
Clarity on what needs to be done: Is there a clear understanding of what work is to be performed? Does the work involve convoluted processes? Are there any conspicuous rules that complicate the work? Clarity on responsibilities: Do the employees have a clear idea on what their responsibilities are? How… [More]
Sustaining Operational Framework for Growth
Connie shares 4 elements for sustainable operational growth. 1. Structure 2. Scalability 3. People mobilization 4. Adaptability
The Power of Common Value
While visiting the Sensoji Temple in Asakusa in Japan, I was keen in trying different Japanese treats offered by the street vendors along the way to the temple. Every vendor asked me to eat on the side of the stall and dispose the garbage into a small bin. In fact,… [More]
How to Integrate Process, Technology, and People
Connie shares 3 ways to best integrate process, technology, and people. 1. Start with process and define what work needs to be done, who will do it, how they will do it, when and where it will get done. 2. Explore how to leverage technology. 3. Utilize the skills of your people to accomplish… [More]
Stop the Madness
Many positions seek people with multi-tasking capability. One tends to correlate multitasking to possessing a superb ability to juggle numerous tasks and deliver excellent results. Research has shown that multitasking is a damper on productivity. One loses as much as 40% productivity due to the mental blocks created when switching… [More]
How to Improve Collaboration
Connie shares 2 ideas on how to improve collaboration in your workplace. 1. Create a forum for sharing information 2. Educate people on work that is taking place within the organization
The Communication Gap
Connie shares tips from her best clients, on how to improve communication: The “big picture” Clarity on need Value of information Timeliness
Communication Between Business Units
Connie shares 8 reasons why communication breaks down in businesses. Sender is not aware that he needs to share the information Receiver does not know who has the information No one is accountable to make sure that the information is communicated Oversight on sender’s or receiver’s part Personal issues and… [More]
You Can Do More With Less
Many companies find themselves short of resources to handle the mountain of work. They don’t have the budget to hire more staff or invest in new tools to improve efficiency. Employees are stressed and morale is low. What could you do? There are many ways to do more with less…. [More]
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