Change causes anxiety. The uncertain nature of the future state triggers fear, which leads to resistance. The potential effects on the business include: Drop in morale Productivity decline Voluntary resignations Impacts on customers Delays in change implementation In order to minimize fear and resistance, you need to corral people so… [More]
How is Your Report Card?
A report card serves to provide information on how well certain work is done. We are familiar with the idea since grade school. I went home holding my head high with ‘A’s but fearful of being scolded when I got poor grades. In the workplace, is there a similar feeling… [More]
End-to-end Thinking
Connie explains why end-to-end thinking is important for effective execution.
The Winning Transformation
In business, winning is gaining the hearts and minds of the customers. The intensely competitive retail industry has proven that trends come and go; but companies which can reinvent themselves would survive and thrive. The Hudson’s Bay started as a fur trading company in Canada in the 17th century. It evolved… [More]
New Dimensions of Customer Friendliness
Customer-friendly service has always been a priority for a business. Keep the customers happy and you earn repeat business and loyalty. Customer friendliness used to revolve around service, which includes speedy response, quick problem resolution, courteous and respectful interactions. These factors are still relevant and important today. However, there are… [More]
Turning Actions into Results – Part 3
Leverage helps to expedite results and optimize ROI.
Turning Actions into Results – Part 2
Results can be expedited through simplicity.
Turning Actions into Results – Part 1
Actions might not deliver results if there is a lack of focus. Listen to find out why.
Looking Forward
As the year comes to a close, many of us take the time to reflect on the accomplishments for the past year. There would be moments of joy, great pride, and embarrassment. The exercise could be revealing. You learn what has gone well and identify the big, unexpected ‘aha’ ideas…. [More]
What to Do with the Good Old Data
Implementing a new application is a big task. It often involves modifying the current operating model and migrating the data from the current tools. For companies that have been around for years, one can imagine the amount of effort required. Data migration is a task that consumes arduous effort. In… [More]
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