Informed decision making requires pertinent and factual information that guides you to put options and outcomes in proper perspective. The diagram shows the key elements that you need to incorporate into your decision making process.
3 Mistakes Employers Make with Personnel Planning
Without much warning, a senior employee has fallen ill and needs to undergo a surgery that would put him on leave for a few months. Are you prepared to have someone take on his work quickly in the interim? The answer from most employers is ‘No.’ What’s going to happen… [More]
4 Reasons Why You Want to Look at Financial Metrics
This is the time of the year when most companies issue their annual financial statements. In light of gathering insight on what financial metrics companies use, I decided to glean through the annual reports I received. The pages and pages of financial results and ratios are fairly similar across businesses…. [More]
Change Management – Communication Strategy
Change causes anxiety. There are 5 elements that you need to incorporate into your communication strategy.
How to Overcome Resistance to Change
Change causes anxiety. The uncertain nature of the future state triggers fear, which leads to resistance. The potential effects on the business include: Drop in morale Productivity decline Voluntary resignations Impacts on customers Delays in change implementation In order to minimize fear and resistance, you need to corral people so… [More]
How is Your Report Card?
A report card serves to provide information on how well certain work is done. We are familiar with the idea since grade school. I went home holding my head high with ‘A’s but fearful of being scolded when I got poor grades. In the workplace, is there a similar feeling… [More]
End-to-end Thinking
Connie explains why end-to-end thinking is important for effective execution.
The Winning Transformation
In business, winning is gaining the hearts and minds of the customers. The intensely competitive retail industry has proven that trends come and go; but companies which can reinvent themselves would survive and thrive. The Hudson’s Bay started as a fur trading company in Canada in the 17th century. It evolved… [More]
New Dimensions of Customer Friendliness
Customer-friendly service has always been a priority for a business. Keep the customers happy and you earn repeat business and loyalty. Customer friendliness used to revolve around service, which includes speedy response, quick problem resolution, courteous and respectful interactions. These factors are still relevant and important today. However, there are… [More]
Turning Actions into Results – Part 3
Leverage helps to expedite results and optimize ROI.
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